UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

AI in retail requires cause-and-effect reasoning

The next generation of AI will deliver to retail leaders KPI optimization platforms that look at a business as a whole, including understanding causal…

Crocs, Obsess team on virtual shopping experience

July 14, 2023

Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.

Consumers using chatbots, AI, but skepticism remains

June 16, 2023

Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…

How can AI transform the retail customer experience?

AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

The future of AI/AR in retail

There are several ways AI and AR will make a sizeable impact on the retail landscape.

Why AI in retail requires cause-and-effect reasoning

Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.

4 ways rich product content helps boost retail digital sales

by Randy Mercer — VP, Global Products, 1WorldSync

To meet (and exceed) consumer expectations, brands must maintain product content consistency across all channels.

Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

It's time to take chatbots out of the box

by Nilay Oza — CEO, Klevu

Nilay Oza, CEO of Klevu, reveals how conversational AI can help brands free their chatbots to initiate more human-like interactions and build more positive…

Why retailers must bridge digital, human engagement to meet customer expectations

Creating these personalized, seamless experiences across every channel is particularly important as today’s shoppers have more choices than ever.

Chatbot tech boasts untapped opportunity for retail

April 17, 2023

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Alo Yoga debuts virtual reality shopping experience

February 7, 2023

Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…

H&M store debuts hologram display

January 26, 2023

H&M has installed a Proto hologram display in its Williamsburg store, in Brooklyn, New York, as part of the H&M Move concept. The concept combines a…

Innovation on display: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.