5 signs you're in a relationship with the consumer … or not

by Chris Petersen — Owner, IMS

The most important 'sale' made every day is building relationships.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Payments key business strategy, reveals survey

May 5, 2016

More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…

Clothing sales a bright retail sales spot in Australia

May 3, 2016

While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…

Mother's Day shoppers are mostly moms, reveals new study

April 27, 2016

Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Barneys goes personal and to the cloud to boost customer engagement

April 26, 2016

Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.

Mother's Day should prove lucrative for clothing retailers, eateries

April 25, 2016

A new study reveals clothing will be a popular choice for Mother's Day shoppers, as well as a special meal, and spending is expected to be up six percent this…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

People's United Bank shines at customer experience, report reveals

April 21, 2016

Millennial small business owners may bring big disruption to the banking industry, reveals report.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Most consumers not big IoT fans, reveals new survey

April 14, 2016

Those using home Internet of Things technology are eager for more but the majority of consumers aren't big on IoT just yet.

Retail executives lag in driving customer experience strategy, reveals new research

April 13, 2016

Company leaders are lagging in focusing on customer-centric strategies and there's a lack of trust between the C-level and mid management in making change.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

by Bryan Pearson — President, LoyaltyOne

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail…

5 things retailers must do to make IoT not about "things"

by Chris Petersen — Owner, IMS

Retail is doing a horrible job with IoT because it's not about things at all.

Idea boards at Wayfair getting lots of consumer love

April 8, 2016

Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.