Consumer Behavior News & Media
Safeway pulls self-checkout kiosks from California locations
June 4, 2024
Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.
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Millennials are the biggest spenders
May 23, 2024
Millennials outspend Gen Z, Gen X and Baby Boomers by more than 30%, according to a Global Voices survey from ESW, a DTC e-commerce company.
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Consumer confidence takes a dip in April
May 21, 2024
Consumer confidence dipped in April due and factors included job market discomfort, and consumers ability to make ends meet, according to the Numerator…
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Rewards, loyalty points matter to travelers
May 20, 2024
A hefty number of American travelers, 76%, can't imagine taking a trip without using rewards or loyalty program points.
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Rocket convenience chain teams with HappyOrNot to fuel customer satisfaction
May 20, 2024
Rocket, the largest privately-held convenience store and gas station chain on the West Coast, has deployed HappyOrNot's feedback management solutions in all…
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Consumers showing love for buying direct with brands
May 17, 2024
A fifth (20%) of U.S. consumers are influenced to buy products after encountering ads on a retailer's app, with Millennials (35%) and Gen Z (32%) more likely…
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April retail sales reflect selective purchasing
May 16, 2024
Retail sales were moderated in April, reflecting that pace of spending is due to consumers being selective, according to the National Retail Federation.
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Consumers see bright financial future ahead
May 14, 2024
Despite global economic worries, consumers are anticipating a brighter financial future ahead, according to a Digital River survey.
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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Consumers don’t like overwhelming brand communications
May 7, 2024
A good number of consumers, 81%, unsubscribe from brand marketing that becomes obsessive.
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Mother’s Day spend to hit $33.5B
May 6, 2024
Consumers are projected to spend $33.5 billion this Mother's Day, the second highest in history, according to a survey from the National Retail Federation and…
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Walmart pulling self-checkout lanes due to shoplifting
May 6, 2024
Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…
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Consumer confidence dipped big in April
May 1, 2024
Consumer confidence failed to hit economist expectations in April, dipping big time to its lowest level in two years.
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Consumers favor slow traffic over a poor customer experience
April 29, 2024
Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Big, bulky delivery failures turn consumers off
April 23, 2024
A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.
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Retail sales grew in March
April 18, 2024
Retail sales continued to increase in March, according to U.S. Census Bureau data, driven by tax refunds and job growth.
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The value of loyalty programs for grocery stores
A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.
Presented by RetailCustomerExperience.com
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Beyond Black Friday: Unpacking insights on mobile app engagement
by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox
Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.
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Many consumers embracing omnichannel journey
April 17, 2024
A majority of consumers, 73%, are blending online research, physical store visits and options such as buy-online and in-store pickup before making a purchase.
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