Consumer Behavior News & Media
Robert Reich: Holiday bargains are hurting the country
December 5, 2013
Robert Reich, former Secretary of Labor under President Clinton and prolific author and filmmaker, has written a blog post in which he suggests the great…
read nowNew report reveals frustrations of older shoppers
December 5, 2013
The latest report from Shoppercentric, an independent agency specializing in shopper research, has been launched today. The research entitled: "WindowOn…The…
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Thanksgiving Day and Black Friday both died on Nov 28, 2013
by Chris Petersen — Owner, IMS
Black Friday was notoriously the biggest shopping day of the year in the United States. It was a cultural phenomenon that coerced otherwise sane Americans to…
read nowMasterCard says electronics retailers were smart to open on Thanksgiving
December 4, 2013
In a blog post today, MasterCard announced that electronics retailers enjoyed a triple-digit increase in sale on Thanksgiving Day over last year. The post…
read nowUS holiday e-commerce projected to rise 15% this year
December 4, 2013
Retail consultancy eMarketer has released its forecasts for this holiday season for both the U.S. and the U.K.
read nowSurvey: 77% of shoppers likely to purchase at least 1 digital gift card this holiday season
December 4, 2013
InComm, a prepaid product and transaction services company, has released research highlighting consumer shopping trends for purchasing digital and physical…
read nowVisa releases holiday online spend data, infographic
December 3, 2013
Visa has today released its e-commerce sales data from Thanksgiving through Cyber Monday. According to the company, e-commerce sales from all U.S. devices…
read nowFormer Sears CEO gives holiday predictions
December 3, 2013
Former Sears Canada chairman and CEO Mark Cohen, currently a professor at Columbia Business School, has released a set of predictions for the retail industry…
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Is there a strategy for customer loyalty?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
We often think of customer loyalty as something that the customer does or is responsible for to the business. But, real loyalty begins when the business is…
read nowCyber Monday online sales up 20.6 percent over 2012
December 3, 2013
U.S. shoppers made Cyber Monday the biggest online shopping day in history with a 20.6 percent increase in online sales, according to the latest cloud-based…
read nowSurvey says shoppers were disappointed with Black Friday this year
December 2, 2013
According to the Christmas & Holiday Shopping Forecast released today by America's Research Group and Inmar, of those who shopped Black Friday weekend…
read nowHispanics shop more online than average Web user, shop earlier in holiday season
December 2, 2013
Experian Marketing Services, a provider of integrated consumer insights, targeting and cross-channel marketing, has released a new Hispanic shopping analysis…
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Shared interests: The rise of collaborative consumption
by Doug Stephens — President, Retail Prophet Consulting
Believe it or not, the average power drill is used for a total of 15 minutes over the course of its lifetime. And that’s not unusual. Our cars, many household…
read nowShopperTrak: Store traffic, sales up on Thanksgiving Day and Black Friday
December 2, 2013
With the allure of deep discounts, "door-buster" promotions and extended store hours, shoppers visited more stores and spent more money across the days of…
read nowNRF: Number of Thanksgiving shoppers rose by 2M
December 2, 2013
More than 141 million unique shoppers have already or will have shopped by the end of the big Thanksgiving weekend, up from 139 million over the same time…
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The one word you need to know when it comes to holiday returns
by Micah Solomon — president, four aces inc
What’s the right way to handle holiday returns? Cheerfully.
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Retail Roundtable: Amazon and USPS Sunday shipping
by James Bickers — Editor, Networld Alliance
Our experts weigh in on possible ramifications of this very big retail partnership.
read nowDeloitte: Fewer consumers say they will shop on either Thanksgiving or Black Friday
November 27, 2013
According to a new Deloitte survey of consumers' Thanksgiving week shopping plans, 53 percent of consumers plan to head online or to the stores this…
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For beloved brands like Ikea and Amazon, simplicity is in the details
by Bryan Pearson — President, LoyaltyOne
You might not think umlauts, Big Macs and best sellers have a lot in common, but when it comes to brand perception they do. The commonality is simplicity, and…
read nowE-commerce holiday revenue up 18 percent over 2012
November 27, 2013
Custora, a provider of e-commerce marketing analytics software, has released its Custora E-Commerce Pulse, a real-time dashboard providing U.S. e-commerce key…
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