How in-store navigation impacts customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Few phrases conjure up more anxiety than "we're lost."

Wooing shoppers with personalization

Retailers have realized they must create personalized shopping experiences in order to effectively compete.  

NRF: June retail sales indicate a growing but measured economy

July 15, 2013

Consumer spending and retail sales ended the second quarter on a soft note, indicating that economic growth and acceleration has weakened. According to the…

Are pop-ups a permanent fixture in retailing?

For shopping centers and permanent stores, a pop-up can create excitement and a sense of urgency that can drive traffic.

The problem with mobile advertising isn't mobile. It's advertising.

by Doug Stephens — President, Retail Prophet Consulting

In a recent article for Adweek David Gianatasio asked the question, “Why Does Mobile Advertising Stink?” And it’s a great question, because it really does. And…

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Abercrombie's exclusionary marketing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

On an apparently slow news day someone resurrected a comment Mike Jeffries, Abercrombie's CEO, made in an interview in 2006 in which he said that Abercrombie…

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Survey highlights consequences of mobile shopping mishaps

June 20, 2013

Survey results released today by Skava, a provider of mobile, tablet and in-store technologies to Internet retailers, identify customer pain points in relation…

Experian launches site analytics to track consumer behavior

June 19, 2013

Experian FootFall, a provider of visitor analytics, announced the launch of its Site Analytics software which provides retailers with the tools to obtain a…

Smartphones, kiosks central to talks of retail's future

June 19, 2013

Retail's latest trends were discussed this week at the Bloomberg Next Big Thing Summit in Half Moon Bay, Calif., and smartphones and kiosks were the talk of…

Sony, Sprint executives to talk showrooming at August retail summit

June 13, 2013

LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…

The retail customer experience: In banking, pharmacies and other locked-in-customer situations

by Micah Solomon — president, four aces inc

To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two: When you’re…

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.

Mobile engagement is now a consumer expectation

by Alicia Kelso — Editor, QSRWeb.com

Experts predict mobile payments will reach critical mass in the next few years.

New study reveals a growing appetite for self-service among consumers

June 5, 2013

Personalized automation may be the ticket to winning the wallets of global consumers, according to the Cisco Customer Experience Report released today.

ShopperTrak acquires RapidBlue for in-depth analytics power

June 3, 2013

ShopperTrak, a company specializing in the analysis of retail foot traffic, announced today the acquisition of RapidBlue Solutions Oy, a European provider of…

The problem with big data

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

What are you doing about big data? That is a question making the rounds with retailers today. Or turned around it’s, “What am I supposed to do about big data?…