Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Amazon Prime Day: Consumers a bit split on value proposition

July 11, 2023

More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Consumers willing to trade info for personalized experience

July 10, 2023

Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

North American shoppers interact with brand three times before buying

July 6, 2023

North American consumers interact an average of three times with a brand before making a purchase.

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

Money, economy concerns dip a bit

July 3, 2023

American consumers' concern about finances and the economy took a small dip in June, with 54% reporting a "high level" of concern compared to 59% in May…

US consumers more confident on economy

June 30, 2023

Consumer confidence is at its highest point since January 2022, according to the Conference Board Consumer Confidence Index.

Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

More Americans will celebrate July 4 this year

June 29, 2023

A hefty majority, 87%, of U.S. consumers plan to celebrate July 4 this year, a 3% increase over 2022, according to a Numerator data report.

Prime Day a destination for more than half of consumers

June 28, 2023

Just over half of consumers, 61%, plan to shop Amazon's Prime Day sale, 35% will shop if they find a good deal and just 5% don't plan to shop during the annual…

Automation a win-win for grocers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

Consumers more price-conscious these days

June 27, 2023

Cost-of-living concerns are prompting 66% of consumers to spend more time validating before making a purchase and 60% will abandon a purchase if they obtain…

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

Men lead when it comes to online shopping

June 26, 2023

When it comes to online shopping 63% more male consumers shop online every day than women and 73% identify as the primary decision maker when it comes to…

Consumers embracing brands that embrace sustainability

June 26, 2023

Two-thirds of consumers, between 18 and 34 years old, are likely to buy from retailers committed to sustainability and 69% believe retailers have a…

May retail sales up a bit despite inflation

June 22, 2023

Spending at retailers rose 0.3% in May despite U.S. consumers dealing with inflation concerns, according to Commerce Department data.

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

Managing green with green: How sustainability and profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…