Consumers focusing on short-term money goals as new year arrives

December 12, 2022

More than half of U.S. consumers, 53%, are intent on paying off credit card debt and building emergency savings as a new year arrives.

Consumers love personalization yet wary of data privacy

December 8, 2022

Consumers appreciate personalization when it comes to marketing but have concerns about data privacy.

Rising prices prompts consumers to change up holiday buying

December 7, 2022

Well more than half of Cyber Weekend shoppers, 87%, said increasing prices impacted holiday shopping, with 19% describing it as "significant," and over one…

In-store sales revenue remains on decline

December 7, 2022

The week of Black Friday marked the sixth consecutive week of in-store sales revenue declines for U.S. discretionary general merchandise with sales revenue 5…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

Kroger CEO: Inflation top of mind for consumers

December 7, 2022

It'll be awhile before grocery shoppers see the impact of food inflation dipping and, in the meantime, consumers are buying smaller amounts of food and…

Thanksgiving shopping weekend record-setter for Amazon

December 6, 2022

The Thanksgiving shopping weekend, including Cyber Monday, was the biggest shopping event on Amazon.

Consumers hit stores big time during long Thanksgiving weekend

December 6, 2022

Of the 196.7 million U.S. holiday shoppers during the five-day Thanksgiving weekend, nearly 123 million hit a store, a 17% spike from approximately 105 million…

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Black Friday sales growth not as high as projected

December 2, 2022

This year's Black Friday U.S. retail sales increased 12% compared to a year ago, falling short of Mastercard's expectation of 15% growth.

Consumers would love to pay with loyalty points

November 30, 2022

A majority of consumers, 80%, would pay with points online or in the store if the option was available.

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Consumers adjusting shopping but spend should be on par with 2021

November 23, 2022

While finances and inflation are top concerns for holiday shoppers, prompting 93% to adjust gift shopping, overall spend on gifts is expected to remain on par…

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

Black Friday tops for shopping

November 22, 2022

Black Friday will beat out Small Business Saturday and Cyber Monday when it comes to consumer activity as 57% of those polled by Jungle Scout will shop Black…

Inflation impacting Thanksgiving shopping

November 22, 2022

A hefty number of U.S. consumers, 87%, report inflation will impact Thanksgiving shopping with more than half, 58%, describing the impact as moderate or…

Inflation impacting Thanksgiving holiday plans, spend

November 21, 2022

Just 26% of Americans will be hosting Thanksgiving this year, the lowest point in four years. It reflects a 45% dip from 2021 and a 37% drop from 2020.

Mastercard data predicts 15% retail sales growth on big sale day

November 21, 2022

Black Friday will be a bountiful sales day for retailers if a Mastercard SpendingPulse study projection hits the mark.

Increasing food costs driving retail consumers to spend less

November 21, 2022

The cost of living, from food costs to credit card bills, is playing a role in what consumers are doing when it comes to spending, according to a report from…