Consumer Behavior News & Media
5 things retailers can do to stay competitive in the ever-changing world of retail
by Maria Topken
Maria Topken, vice president, client leadership, at Brandience, shares five strategic steps retailers should take to stay competitive and why retailers should…
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Target earnings reveal sales spike as shoppers are buying more each trip
May 21, 2020
The COVID-19 pandemic brought challenges for Target but the retailer's first quarter earnings reflect it also brought spikes in sales.
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Fashion, computers, health items top of mind for consumers
May 21, 2020
The advent of COVID-19 is not only changing consumer shopping habits but also what they're looking to buy, according to ViaBill research data.
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Restaurant reopenings, Mother's Day drive transaction boost
May 19, 2020
A combination of a holiday, Mother's Day and the reopening of restaurants and bars is proving to be beneficial to U.S. restaurant chain transactions.
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April retail sales worse than March thanks to COVID-19
May 19, 2020
March may have been a tough month for retailers, thanks to the coronavirus pandemic, but April was much worse, according to data from the National Retail…
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Retail employee engagement and COVID-19: Getting back to work
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc. explains why retailers, which are busy optimizing…
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5 ways physical retail can drive revenue, add value in an era of e-commerce
by Marc Grens — Co-Founder and President, DigitalMint
If brick-and-mortar stores adjust to these new times and all the technology that comes with it, they will see that they might not only continue to do well but…
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UK OOH impressions up despite coronavirus
May 18, 2020
Despite lockdown measures still in place in the U.K., traffic rose by 4% in the country in the week of April 20 to 26, according to data from Ada, Talon's OOH…
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5 quick e-commerce changes retailers should make now
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains why retailers must focus on engaging shoppers and boosting purchase confidence in recovering from…
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BrightSign intros touchless solutions for retailers
May 15, 2020
BrightSign LLC, a provider of digital media players, has introduced its BrightLink and BrightMenu touchless solutions to help retailers, restaurants and other…
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Where are chatbots heading in 2020? Everywhere
by Priya Iyer
Priya Iyer, chairman and CEO, Vee24, shares insight on where chatbots fit into the customer experience and why the technology is becoming a critical piece of…
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Consumer expectations, buying habits changing due to COVID-19
May 15, 2020
Nearly 25% of consumers don't plan at dining indoor until next year and 48% don't expect their traditional leisure and travel activities to resume until 202…
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COVID-19 spurring impulse spending, reveals survey
May 15, 2020
American consumers let the shopping impulse go free in the past few months with impulse spending spiking 18% during the ongoing COVID-19 pandemic.
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COVID-19 re-openings bring sales growth
May 14, 2020
Retailers opening after months of being shuttered are seeing local sales growth, especially in Florida and Texas.
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US mall operator opening as COVID-19 shutdowns end
May 14, 2020
Simon Property Group, the biggest U.S. mall operator, has re-opened 77 properties as of the start of this week and implemented a slew of sanitizing, health and…
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Many challenges ahead in retail recovery from COVID-19 pandemic
May 14, 2020
While retail sales in the last week of April didn't decline, the first time since early March, recovery from the COVID-19 pandemic will be slow, according to…
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How COVID-19 is changing the customer experience in retail
by Ron Lutz — Chief Retail Officer, Miller Zell
Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…
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Stimulus funds stimulate online retail spend
May 13, 2020
The U.S. stimulus funds to residents is driving a "huge rise" in online retail spending, especially when it comes to home and leisure.
read nowCOVID-19 pushing consumers toward mobile banking, online shopping
May 13, 2020
The COVID-19 pandemic is driving U.S. consumers toward mobile banking and digital payments, according to a study by payments firm FIS.
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Navigating COVID-19: Getting back to business post COVID-19
In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…
Presented by HP Inc.
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