Consumer Behavior News & Media
Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Online consumer behavior differs among generations
July 10, 2020
Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…
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Senators introduce bill to require cash acceptance
July 9, 2020
U.S. Senators Kevin Cramer, R-North Dakota and Bob Menendez, D-N.J., Senate Banking Committee members, have introduced the Payment Choice Act, S.4145, a…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
read nowHow Tory Burch is navigating through COVID-19
July 3, 2020
In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Las Vegas casinos take a betting approach to encourage mask wearing during pandemic
July 2, 2020
Caesars Entertainment really wants visitors to their five Las Vegas casinos to wear a mask while enjoying all the fun, and even launched a special customer…
read nowCOVID-19 proving rewarding to Wayfair
July 1, 2020
Not many retailers can boast about doing well during the ongoing coronavirus but over at Wayfair business is booming.
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.
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COVID-19: There is hope for fashion yet
by Zach Thomann
Zach Thomann, EVP and GM of PFS, believes fashion and luxury and beauty segments will rebound in the wake of the coronavarius and may even lead to more…
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A look at retail's top 7 trends
June 23, 2020
E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…
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Mastercard survey shows global surge in digital payments
June 22, 2020
Mastercard Inc. released a study showing consumers worldwide are using contactless and other digital payments at record levels and moving away from cash due to…
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618 proves to be a winning date for Alibaba, JD.com
June 22, 2020
The annual online shopping event, 618, (so named for the June 18 date it occurs), drew billions in sales for Chinese e-commerce leaders JD.com and Alibaba.
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NRF: Sales improvement is an encouraging sign
June 18, 2020
The bump in retail sales last month is "encouraging news," according to the National Retail Federation, and the focus now must be on keeping retail stores open…
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Some shoppers excited to get back to shopping, some are nervous
June 17, 2020
Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect.
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What do Gen Z shoppers really want?
by Mike Roberts — Chief Creative Officer, Green Room Design
Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumer are all about and the experience design…
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Retail sales on very healthy rebound track
June 17, 2020
Federal figures regarding retail sales reveal consumers are busy, busy, busy shopping at this point in the wake of the coronavirus pandemic.
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DIY efforts, recreation activity driving auto product sales
June 15, 2020
Warm weather, stay-at-home mandates and social distancing is proving to be a win for those selling automotive products as consumers are busy with DIY projects…
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How data is powering a retail evolution during the COVID-19 pandemic and beyond
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc. explains why the most successful retailers will be those with an actionable data strategy…
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Fashion group reports big loss due to coronavirus pandemic
June 10, 2020
Inditex, the biggest fashion group in the world, is reporting a $465 million net loss for February through April and the COVID-19 pandemic is the big reason…
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