Deloitte: Fewer consumers say they will shop on either Thanksgiving or Black Friday

November 27, 2013

According to a new Deloitte survey of consumers' Thanksgiving week shopping plans, 53 percent of consumers plan to head online or to the stores this…

For beloved brands like Ikea and Amazon, simplicity is in the details

by Bryan Pearson — President, LoyaltyOne

You might not think umlauts, Big Macs and best sellers have a lot in common, but when it comes to brand perception they do. The commonality is simplicity, and…

E-commerce holiday revenue up 18 percent over 2012

November 27, 2013

Custora, a provider of e-commerce marketing analytics software, has released its Custora E-Commerce Pulse, a real-time dashboard providing U.S. e-commerce key…

Retail digital ad spending to reach record levels in 2013

November 27, 2013

Bolstered by growing e-commerce sales and time spent across digital channels, the U.S. retail industry will grow its digital ad spending more rapidly this year…

A retailer's Thanksgiving prayer

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

With Black Friday grabbing more headlines than the Thanksgiving holiday itself, I thought it would be worthwhile examining what a retailer's prayer would…

Two-thirds of holiday shoppers say rewards points will influence where they buy

November 26, 2013

One-third of holiday shoppers will be buying gifts for themselves this year, while spending the rest of the budget on friends and family. This is one of the…

Holiday creep: One-fourth of Black Friday shoppers plan to start on Thanksgiving evening

November 26, 2013

Online shopping site PriceGrabber has released results of its 2013 Black Friday and Cyber Monday Survey, revealing trends for one of the most competitive…

1 in 4 consumers will spend at least half of the workday shopping online on Cyber Monday

November 25, 2013

Are you planning to get some holiday shopping done at work on Cyber Monday? If so, you are not alone. According to recent surveys by digital coupon destination…

Seven of the top 10 activities customers perform on their cell phones are shopping-related

November 25, 2013

Shopping is one of the top uses of mobile technology, and seven of the top 10 activities customers perform on their cell phones are shopping related. At the…

Why customer loyalty isn't a 10-step process

Many have tried, but you can't develop a simple 10-step list for building loyalty. 

Nearly 75% of consumers use a smartphone while shopping

November 21, 2013

Consumers go everywhere and can do just about everything on their smartphones, and shopping is no exception. According to the new Connected Intelligence…

First Data posts Oct SpendTrend report

November 21, 2013

E-commerce and payment processing provider First Data Corp. has released its SpendTrend analysis for Oct.1, 2013 through Oct. 30, 2013 compared with Oct. 2…

Retail Gift Card Association releases Holiday Gift Card Trend Tracker Survey

November 21, 2013

The holiday shopping season is just around the corner and to kick it off, the Retail Gift Card Association has released the results of its Holiday Gift Card…

Survey of retail executives shows mixed sentiment for the holiday season

November 21, 2013

Retailers may be making their (inventory) lists and checking them twice this holiday season. A new retail outlook survey from CIT Group Inc., a provider of…

Survey shows that a majority of consumers will shop online for the holidays

November 20, 2013

An ongoing shopper behavior study conducted by The Integer Group and M/A/R/C Research shows that 30 percent of shoppers say the ease, speed, and low prices…

Eyeview 'Black Friday Booster' helps retailers send hyper-local video ads

November 20, 2013

Eyeview, a provider of personalized digital video advertising solutions for brand marketers, has announced a new solution to help retailers promote Black…

Mintel's senior retail and apparel analyst releases Black Friday comments

Ali Lipson gives a roundup of recent retail news, and her thoughts on the impact for US retailers this holiday season.

NRF reports October sales growth of 2.5%

November 20, 2013

Positive retail sales numbers in the month of October point to a good holiday sales season ahead. According to the National Retail Federation — the world's…

Shopkick goes live with Apple's iBeacon at Macy's

November 20, 2013

Shopping app shopkick announced that today it deploys the first Apple iBeacon-based presence signal at any major retailer. ShopBeacon transmitters are now live…

Building an “Insurance Store in a Box” Solution

From an innocuous request-for-info email 2 years ago, Meridian and Direct General Auto Insurance commenced on the path of a self-service solution that would…