Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.

ChaChing! Using value pricing to grow sales and profits, part 2

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In Part 1 of this series, we addressed the concern that value is vague. We did so by recognizing that even though each of us defines value a little…

Report says consumers interact more with retail Facebook pages than retail websites

January 15, 2014

Consumers engage with retailers on Facebook more than they do on the retailer websites. Nine in 10 consumers say that how much they spend is influenced by…

Holiday retail sales come in at NRF expectations

January 15, 2014

Severe winter weather did not dampen December retail sales as shoppers took advantage of heavy promotions and last-minute deals. According to the National…

Shoppers purchase less than 1 percent of available products at their grocer

January 14, 2014

According to a new study published by coupon marketing firm Catalina, shoppers are highly selective when it comes to making CPG purchases, buying on average…

Facebook exec names 3 trends driving retail personalization

Online shopping is increasingly being driven by an "I'll know it when I see it" phenomenon.

Cha-ching! Using value pricing to grow sales and profits, part 1

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It's no secret that the quickest, easiest and least expensive way to grow your top line, margins and bottom line is to raise prices. Why, then, are you…

Strong holiday shopping season boosted spending growth in December

January 13, 2014

First Data Corporation today released its First Data SpendTrend analysis for Dec. 3, 2013, through Dec. 30, 2013, compared to Dec. 4, 2012, through Dec. 31…

Irisys unveils Gazelle intelligent detection device

January 13, 2014

Irisys announced what it calls "the next generation of people counting technology" today at the NRF Convention & EXPO with the release of Gazelle, an…

A tale of Dos Equis and romancing the brand

What retail marketers can learn from the most interesting man in the world.

ICSC reports 3 percent sales increase over the holidays

January 10, 2014

Despite the extreme weather across much of the United States during prime holiday shopping time and a shortened holiday season, sales for the the…

Juniper Research: Mobile retail purchases to exceed $700 billion by 2018

January 9, 2014

Annual retail payments on mobile handsets and tablets will reach $707 billion, or 30 percent of all e-Retail by 2018, compared with 11 percent in 2012 and 1…

Shoppers who use mobile apps made 30 percent more store visits this holiday season

January 8, 2014

Mobile retail marketing firm Digby has revealed in-depth analysis of the holiday visit patterns of millions of shoppers with registered devices and retailer…

Holiday retail revenue up for the fourth consecutive year

January 8, 2014

Despite the shortened holiday season and extreme weather in many areas of the country in the weeks leading up to Christmas, retailers finished the 2013 holiday…

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Tablets and smartphones surge on shopping websites

January 7, 2014

Tablets and smartphones are gaining in popularity as a means for visiting shopping websites, accounting for a quarter of total visits, according to the…

Report says mobile retail purchases will exceed $700B annually by 2018

January 7, 2014

A new report from Juniper Research says that annual retail payments on mobile handsets and tablets are expected to reach $707 billion by 2018, representing 3…

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Ten trends to watch for in 2014

by Doug Stephens — President, Retail Prophet Consulting

2013 was another year of incredible change in the retail industry. From economics and demographics to media and technology, disruption came at retailers from…

Report: Affluent adults are heavy Amazon users

January 3, 2014

New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…