CETW: Mobile marketing expert talks anti-showrooming strategies

by James Bickers

Survey data reveals an across-the-board increase in all showrooming behaviors.

Deloitte annual holiday survey: More consumers shopping mobile and local

Many shoppers plan to frequent local small businesses when visiting stores this holiday season.

Pastor says racial profiling at retail chains could drive shoppers to smaller stores

November 6, 2013

Macy's and Barneys of New York have been in the news recently, but not for any reasons they can be happy about: Both retailers have been accused of racial…

Study: Americans cautious about holiday spending this year

November 6, 2013

While European retailers have a rosy outlook for the holidays this year, it looks like American shoppers are taking a different view: According to a recent…

ICSC predicts festive holiday sales season in Europe

November 5, 2013

European Christmas-holiday spending in 2013 is likely to be stronger this year, according to an International Council of Shopping Centers (ICSC) survey of…

What the food stamp cut will mean to retailers

November 4, 2013

On Friday, one in five American households had to face the reality of a decrease in government assistance. The Supplemental Nutrition Assistance Program, or…

Roozt unveils tool for socially-conscious online shopping

November 4, 2013

Roozt.com, an online shopping platform for socially conscious brands, has unveiled a new user experience that lets its members harness their entire social…

Study suggests consumer behavior this year may presage fundamental shift in holiday shopping patterns

November 1, 2013

SGK, a global brand development, activation and deployment company, announced that the results of its early holiday shopping study identify consumer behaviors…

Canadian retailers expecting a slow holiday

November 1, 2013

Canadian holiday retail sales are expected to grow 3.5 percent over last year, supported primarily by online commerce, Ernst & Young Canada says.

Walmart kicks off its holiday marketing campaigns

November 1, 2013

Retail giant Walmart is trying to get a head start on the competition by beginning its aggressive holiday marketing today, according to a report from the…

What AT&T's redesign can teach you about your stores

Especially for electronics and technology retailers, the human touch is becoming more important than ever.

Survey: 85% of consumers return to a retailer when notified of a discount

October 31, 2013

Nearly 90 percent of Americans repeatedly buy products retailers have on promotion, according to a new survey conducted by Synqera, a global technology startup…

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

NRF: Broad gains seen in retail sales in September

October 30, 2013

While government statistics released this week show a slight decrease in retail sales in September, driven by the automobile sector, the National Retail…

Survey: Good customer service drives customer loyalty this holiday season

October 30, 2013

PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…

The one sentence you should never, ever speak in customer service

by Micah Solomon — president, four aces inc

When a customer contacts you to complain about your service or product, or needs your help in addressing a service-related breakdown — what I refer to as…

Retailers should expect more last-minute shoppers this holiday

October 29, 2013

ShopperTrak, a provider of shopper analytics, predicts that four of the 10 busiest shopping days will occur between Dec. 20 and Dec. 24, and advises retailers…

MarketLive releases holiday 2013 survey results

October 29, 2013

E-commerce platform MarketLive has released its annual online retailer survey and recommendations for the 2013 holiday retail season. Among the many report…

Dollar General edges out Walmart in price point survey

October 25, 2013

For the second year in a row, Dollar General has topped Kantar Retail's opening price point survey, narrowly beating out Walmart Supercenter. 

Is ShopThis another nail in the coffin of traditional retailers?

by Chris Petersen — Owner, IMS

Before the proliferation of digital media, a primary way of learning about new products was through magazine articles and ads. To remember the cool stuff or…