Most US consumers OK sharing vaccine status with companies

July 7, 2021

A majority of Americans, 63%, are comfortable sharing vaccine status with businesses and 43% have increased trust in organizations that require sharing of…

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…

More retailers offering chat to online customers

June 30, 2021

More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…

Shoppers will pay more for faster delivery, reveals survey

June 30, 2021

When it comes to product delivery, speed and reliability are the top priorities for American consumers and 65% are willing to pay more for more speed and…

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

Toy sales enjoy 27% spike in Q1

June 28, 2021

The U.S. toy industry had a rewarding Q1 of 2021, with a 27% spike in sales, about $1.5 billion between January and April, according to figures from The NPD…

Consumers all about local business thanks to pandemic year

June 28, 2021

Nearly half, 41%, of global consumers switched to supporting local retailers during the 2020 pandemic year and nearly most, 94%, plan to continue their support.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

Consumers expect seamless experiences post-pandemic, but new data privacy laws present a challenge

by John Tyreman

John Tyreman, director of marketing at Silverback Strategies, shares insight on consumer behavior during the pandemic and how some of this behavior is likely…

Americans a loyal bunch to grocers, electronic stores

June 23, 2021

Most Americans, 73.2%, are loyal to their favorite brands, especially when it comes to grocery and electronic stores, and the year of the pandemic clarified…

Uniting transactional and relationship surveys to capture the entire experience

by Simon Fraser

Simon Fraser, strategic insights consultant at InMoment, explains how once transactional and relationship surveys gather insights a retailer needs, action can…

Global ATM market to hit $29.3B by 2026

June 21, 2021

The global ATM market will reach a market value of $29.3 billion by 2026, according to a report by ResearchandMarkets. Key factors driving the market include…

Father's Day spend projected to be robust

June 18, 2021

More than half, 51%, of U.S. consumers will shop Father's Day sales this year, with more men (57%) than women (44%) doing the gift effort.

Retail sales dip in May while restaurant services spike a bit

June 17, 2021

Retail sales in the U.S. dipped 1.3% in May, according to Commerce Department data, but growth is still strong given a 28.1% increase on a year-to-year basis.

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…

Lots of reasons for cart abandonment, claims study

June 15, 2021

Shoppers are abandoning online carts for more than a few reasons, according to a survey from Fast, which provides a headless checkout experience.

Millennials all about the chat when shopping

June 15, 2021

A hefty number, 82%, of U.S. millennials want to buy things via chat apps and 88% are already busy using the technology to communicate with brands.