Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

Consumers spending big for Valentine’s Day

February 3, 2022

Consumers are projected to spend 44% more showing their love this Valentine's Day and nearly four in 10 are planning a romantic restaurant experience…

Record sales for PGA Tour Superstore

February 3, 2022

The year 2021 was a record setter when it came to sales for PGA Tour Superstore and, in addition, the retailer also hit its 50-store milestone and is busy…

The evolution of c-stores: How 3rd party apps are adapting to changing customer needs

by Brian Jefferson — SVP & GM Payments and Loyalty, PDI Marketing Cloud Solutions, PDI Software

By providing concise messaging around engagement, c-stores can enable customers to act on their own so that clerks can focus on checkout.

Metaverse proving alluring to retail shoppers

January 31, 2022

A hefty majority, 70%, of all consumers who have shopped in a virtual store have made a purchase, and nearly 75% of Gen Z shoppers have bought a digital…

Retailers need to understand consumer sustainability preferences

January 31, 2022

Retailers need to get educated on consumer sustainability sentiment in order to adapt to consumer wants and needs, according to a First Insight report.

Consumer confidence ebbs as new year kicks off

January 28, 2022

Consumer confidence dipped moderately in January though consumers are thinking of buying homes, cars and appliances, according to a Conference Board survey.

New year, new consumer retail resolutions

January 27, 2022

More than half, 66%, of U.S. consumers are making a retail resolution this year to change their shopping habits.

Target CEO: Gas costs, inflation could deter consumer in-store visits

January 25, 2022

Target CEO Brian Cornell expects ongoing inflation, resulting in higher retail goods costs, and increased gas prices are likely going to reduce consumer…

Retailer teams with AiFi on unattended stores

January 21, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

2021 retail holiday sales hit $887B

January 20, 2022

Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…

2021 holiday online spend was record-setting

January 18, 2022

Consumers spent $204.5 billion online during the 2021 holiday season — a spike of 8.6% compared to the year prior, according to the Adobe Digital Economy Index…

Supply chain, inflation still a concern for a consumers

January 17, 2022

The state of the U.S. economy, specifically inflation and supply chain issues, are still top of mind for consumers, according a Shopkick survey.

Scan-and-go is a lure for shoppers

January 13, 2022

A good majority, 77%, of shoppers are more willing to shop at a store if it offers a scan-and-go option, according to a Researchscape survey conducted on…

Gift card sales up over last 2 years

January 12, 2022

The restaurant industry sold 6% more gift cards during the 2021 holiday season compared to 2019, and 57% more than 2020, according to a Paytronix study.

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

Crypto use on rise, most will use it for mobile purchases

January 11, 2022

More than a third of consumers between the age 18-54 own cryptocurrency according to a recent study by Cantaloupe — a digital payments and software services…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

The future is now: 3 retail trends to watch

by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony

As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.

Consumers increasingly adopting digital banking

January 6, 2022

Customers are increasingly embracing digital banking, with 73% claiming they use it once a week or more, according to JP Morgan Chase's digital banking…