Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Green Monday expected to deliver another big online shopping opportunity

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday. And then there's today's Green Monday online shopping day, which eBay, among other etailers, plans to cash in on. Today's shopping today...

Future of UK retail not so bright as 2018 gets closer

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release. A prime reason will be fallout from the Brexit vote and an uncertain economic climate due...

Convenience prime factor in online shopping

The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato study. The data also reveals 61 percent of consumers say it's easier...

Report: Amazon's armor could be cracked

There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon. A SmarterHQ report claims 82 percent of Amazon's Prime users — consumers who pay an annual...

Consumers remain confident, survey reveals

U.S. consumer sentiment hasn't changed much in a year and actually gained a bit, hitting 98.5 in November, according to a CNBC report. The report cited data results of a consumer attitude survey conducted by the University of Michigan.

Cold weather proves rewarding for Macy’s

The arrival of winter, and need for winter coats, is making for healthy financials for Macy's. A surge in outerwear sales is putting the brand on good footing going into the holiday season, according to a Bloomberg report. As of...

Black Friday/Cyber Monday shopping reveals consumer habits, activity

Consumers shopping from Thanksgiving through Cyber Monday tended to shop early online and shopped a lot more than last year. A First Data spending report reveals 20 percent of Cyber Monday activity took place between 12 a.m. and 6 a.m.,...

Mobile proved dominant in Black Friday shopping, reveals report

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 24 percent growth in 2016, according to Salesforce holiday activity data. And despite reports that Cyber Monday would eclipse...

Black Friday drew big numbers in shoppers, store visits

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from the International Council of Shopping Centers. About 105 million adults hit malls and shopping centers,...

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's, Amazon, Walmart and Dollar Tree, according to Gordon Haskett research. The analyst firm reported 65...

Consumers love free shipping, reveals Deloitte survey

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping. The data, from Deloitte's 32nd annual holiday survey of consumer spend, also predicts that...

Consumer shopping glitches on the rise, reveals study

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in the customer experience. And while retailers' customer service teams responded, 79 percent...

Consumers will be busy this holiday weekend

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday. The statistic, released by the National Retail Federation and Prosper Insights & Analytics, reflects consumer insight regarding shopping on...

Retail is all about delivery, fast and quick delivery

The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick. Same-day delivery is a key factor in where shoppers shop and reveals a high correlation with consumers' purchase intent and brand loyalty,...

Retail sales climbed up a bit in October

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago. The figures, released by the National Retail Federation, indicate that households will be spending during the holiday season,...

Survey: Younger shoppers expected to spend the most this holiday

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National Retail Federation and Prosper Insights & Analytics. Nearly half of the age group,...

Free is better than fast when it comes to shipping, say consumers

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than options for fast shipping. Over half, 54 percent, of holiday shoppers describe fast shipping...

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce activity will be deal searches, according to a press release. The data from Valassis, derived...

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment. An International Council of Shopping Centers report expects a 3.8 percent year-over-year growth in...

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