Valentine's Day shoppers heading into stores for gifts

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store. About one third of consumers, 31 percent, plan on buying a Valentine's Day gift in a...

Survey: Data, top tier buy-in are key to successful customer experience

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring good data integration. Those are the findings of a new Confirmit survey highlighting critcal areas that...

Consumers love online search but are still buying in stores

A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.   The Modern Consumer report, from BookingBug, polled 2,000 shoppers in the U.S. and U.K.

Consumers not really understanding AI, claims study

While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a PointSource study. Consumers are a bit confused about how chatbots work and so aren't fully embracing...

Economy boasts solid growth rate

The good news continues for the retail industry as the U.S. economy grew at a rate of 2.6 percent in the last three months of 2017. It was spurred by the fastest consumer spending since spring the year prior, according to a New York Daily news report, citing an AP article, and a big factor was a rebound in home construction.

Top Valentine's gift not something found on a shelf, reveals study

This Valentine's Day holiday will be a big one for retailers, although the top wanted, and given, gift isn't something that can be found on a shelf or a hanger. The Valentine's Day Online Performance study, which polled 1,117 U.S....

New York City Nike customer experiences rankle neighbors

The Nike store at 22 Mercer St., in New York City, is engaging with customers in a big way, but it's rubbing its neighbors the wrong way. The Nike Lab storefront is drawing sleep-over crowds on product launches and the...

Consumers like self-service more than associate interaction, reveals survey

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey. The survey revealed that 66 percent of shoppers preferred self-service and self-checkout is by far the...

American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees. The airline is going cashless, according to a New York Post report, and will only accept debit or credit...

Personal experience playing bigger role in purchase, reveals report

A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience. That's one finding of a online survey polling 1,000 consumers ages 18 to 64. The survey data is published in...

Target has a rosier outlook on 2018 thanks to holiday sales

A robust holiday sales season has Target revamping its expectations for the fourth quarter, raising its fourth quarter and full-year 2017 EPS guidance. The reasons for the higher expectations are stronger than expected sales in late 2017 and the recently-enacted...

National Returns Day will be busy, claims UPS report

Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned.

November retail beats last year's sales by 6%

It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation. Online and non in-store sales grew 10.5 percent year-over-year, according to a release, which NRF stated illustrates...

Retailers may be missing in-store sales opps, claims study

A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy elsewhere, which means missed in-store sales. The survey polled more than 1,500 consumers in the U.S.,...

Citi Retail study reveals shopper savings in play this season

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this holiday season, and one in three expect to save $200 or more.

Extended retail hours may not be a winning strategy, claims IBM

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to blame. According to IBM, shoppers in colder areas (think Boston, Chicago) will choose not to...

Emotions play big role in customer engagement, report reveals

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report. The research indicated that traditional loyalty programs weren't engaging with consumers, according to a press release. The study, "Loyalty...

Retail therapy is real and costing consumers more than $1,500 a year

A Swap.com survey revealed retail therapy is costing consumers an average of $1,652 each year and making up more than a fifth of all purchases. The survey, which asked Americans how and why they shop, indicated that the average consumer each month bought 12 retail items from a store and an additional six items online.

Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Green Monday expected to deliver another big online shopping opportunity

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday. And then there's today's Green Monday online shopping day, which eBay, among other etailers, plans to cash in on. Today's shopping today...

Showing (1 - 20) of 1353

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

Wayfair, Panera push the mobile commerce experience forward