UK consumers prefer email to communicate with card issuers, reveals study

Email is U.K. cardholders' most preferred means to communicate with their credit card providers, but concerns remain before issuers can deliver a consistent customer experience in that channel.

Amazon Prime Day shoppers spending more, electronic top product focus

A new survey on shopping activity and behavior during the Amazon Prime Day event reveals consumers are spending more during the summer event, planning more and cross-checking product options and prices more. The Periscope By McKinsey research also reveals online...

New Square developer tools aimed at custom, in-person checkout experiences

Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release. Square Reader SDK will enable iOS and Android developers to create unique checkout or point-of-sale applications for self-ordering kiosks, mobile points...

Long lines, complexity lead to online cart abandonment, reveal survey

A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit survey. The survey also reveals 55 percent of online shoppers will not only...

Consumers prefer in-store for back-to-school shopping

Ninety-five percent of parents will hit a retail brick-and-mortar store for back-to-school shopping, with just 5.5 percent planning to go online. Two-thirds of shoppers plan to start in August, according to a Shopkick survey, and while in-store will see more foot traffic e-commerce will see more spend.

Why a consumer 'win back' effort requires a strategy

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result. The one-on-one approach requires spending time identifying "truly lapsed guests," stated a release on the finding. "Be careful to...

Amazon, Walmart not making strong emotional connection with consumers

A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10. The Motista data, which assessed over 250,000 U.S.

Consumer security fears overshadow future of biometric payments

Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure network provider Transaction Network Services. Vital Insights into Biometric Payments Adoption, an independent report commissioned by TNS...

Boomers nearly 5x more likely than millennials to swipe credit cards over cash

People age 29 and younger are 93 percent more likely to have a negative opinion of credit cards than people age 59 and older, according to new research from Wallet Hub. One completely unsurprising reason for these contrasting points of...

Apple Pay hit billion-transaction milestone

Apple CEO Tim Cook talked up the company's mobile payment service in an earnings call Tuesday, touting1 billion Apple Pay transactions in the company's fiscal third quarter, which ended June 30. That figure is triple the amount recorded in March...

Going to the mall? Prime parking may cost you

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay. Malls and outlet centers are partnering with the MyPark app that lets user reserve best parking spots...

Family shopping drives back-to-school spend, reveals research

The families that do back-to-school shopping together spend more than a mom or dad would spend on their own, according to the annual Citi Retail Services survey. The average spend is $322 per child, stated the study, but the number...

Consumers love same-day delivery

A national survey reveals same-day delivery is an increasing choice for shoppers and can foster brand loyalty. That’s the finding of Dropoff's third annual Holiday Survey which also revealed consumers are more concerned about gifts being delivered on-time than ever,...

Amazon Prime Day wasn't wonderful for everyone, claims survey

While Amazon clearly had a great Prime Day on a financial front, not every consumer had a fulfilling retail customer experience. A new JDA survey reveals technical issues prompted more than a quarter (27 percent) of consumers to abandon their...

Back-to-school shopping will see an increase this year, reveals survey

Consumer confident, the federal tax reform and technology are cited as the reasons consumers are likely to spend more this year on back-to-school shopping. The predicted family spend should be an average of $730, with consumers in the northeast spending...

Study: UK adults want innovative, digital payment experiences from banks

Online security and fraud prevention are top of mind with U.K. adults when it comes to bank services with 60 percent of them wanting 'peace of mind' when using cards online, according to a survey from YouGov and Ondot. The...

Standard Cognition raises $11.2M to develop autonomous checkout

Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the company's total funding raised to date to $11.2 million. The company will use the funding to accelerate...

Hudson's Bay takes Ivanka Trump fashion off the shelves

Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall. The decision, according to a New York Post report, is due...

Amazon Prime members buy 100M items worldwide during Prime Day event

Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours. Sales beat out Amazon's last Cyber Monday and Black Friday and even last year's Prime Day....

Build-A-Bear strives to make good on marketing promotion gone wrong

It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count Your Candles” program. In fact, the experience left lots of parents angry and...

Showing (1 - 20) of 1410

Get the latest news & insights


News

Resources

Trending

Features

Franchise leaders share secrets of success and where customer experience plays in