Consumer Behavior News
Gap growing between retail AI, consumer trust
January 27, 2026
While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.
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Consumer text-based purchases on the rise
January 21, 2026
More than half, 65%, of consumers made a purchase from a brand's text message in 2025 and consumers now prefer redeeming offers via text more than email and…
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Nearly half of consumers would choose dental visit than wait a week for refund
January 14, 2026
Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.
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Online holiday spend hit $257.8B, sets new e-commerce record
January 14, 2026
Consumers spent $257.8 billion online, from November through December, reflecting a 6.8% jump year over year and set a new e-commerce record.
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AI use is mainstream among consumers
January 13, 2026
A hefty number of consumers, 70%, are using AI in their personal lives and nearly half, 45%, are using it daily compared to half that just nine months ago.
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Shoppers want flexible delivery over free shipping
January 5, 2026
Consumers want reliable flexible delivery experience over free shipping, and 71% think about delivery before checkout and 41% consider delivery promise before…
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Transparency a non-negotiable for consumers
December 29, 2025
Consumers view transparency in shopping as a non-negotiable and the top frustration is an unclear product description.
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Home Depot top fav for home improvement shoppers
December 29, 2025
Home Depot captured 29% of home improvement spending in Q3 2025, beating out Lowe's (17%).
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Paying with points gaining popularity with consumers
December 23, 2025
A good majority of consumers, 79%, are using Pay With Points at checkout in-store and online, double the figure from 2023.
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Holiday shoppers tapping mobile device to buy, desktop for returns
December 22, 2025
American consumers are embracing mobile devices when it comes to holiday shopping and using desktop devices when it comes to making returns.
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Consumers dip into savings citing higher grocery costs
December 16, 2025
American consumers are looking for deals and dipping into savings when it comes to grocery shopping.
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Shoppers will turn to AI in 2026
December 15, 2025
Shoppers will turn to AI companions in 2026 and embrace relevant innovation in the new year.
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Costco top grocery retailer in Canada
December 12, 2025
Costco ranks as Canada's top grocery retailer for the second consecutive year, according to a dunnhumby's Retail Preference Index for Canada.
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Walmart, Amazon, Costco big favorites for boomer consumers
December 12, 2025
When it comes to shopping the boomer generation's top retailer choices are Walmart, Amazon, Costco, Kroger and Home Deport.
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AI redefining brand reputation, consumer trust
December 4, 2025
More than half of consumers often or always check a retailer or brand's reputation before engaging, and, at the same time, AI-driven discovery tools is…
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Most online shoppers feel anxious after clicking buy button
December 3, 2025
Two-thirds of online shoppers feel anxious after they click the buy button.
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Half of retailers can’t keep up with pace of tech change
December 2, 2025
Just over half of North America retailers, 54%, can't keep up with pace of technology change and 49% struggle to quantify return on in-store tech investments…
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Shopping insights on the millennial consumer
December 2, 2025
The average millennial household spends $22,298 each year in stores, taking 683 shopping trips a year. The millennials top retailers are Walmart, Amazon…
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A look at the longest walking distances in US malls
December 1, 2025
Every wondered how long you may have walked during that last mall visit? To answer that question for mall walkers across the nation Kuru has mapped it all out.
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Consumers want flexibility, reliability in online purchase shipping
December 1, 2025
Consumers not only want low-cost or free shipping they want flexibility and reliability.
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