Consumers like self-service more than associate interaction, reveals survey

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey. The survey revealed that 66 percent of shoppers preferred self-service and self-checkout is by far the...

American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees. The airline is going cashless, according to a New York Post report, and will only accept debit or credit...

Personal experience playing bigger role in purchase, reveals report

A good majority, 80 percent, of consumers are more likely to buy when a brand is delivering a personalized experience. That's one finding of a online survey polling 1,000 consumers ages 18 to 64. The survey data is published in...

Target has a rosier outlook on 2018 thanks to holiday sales

A robust holiday sales season has Target revamping its expectations for the fourth quarter, raising its fourth quarter and full-year 2017 EPS guidance. The reasons for the higher expectations are stronger than expected sales in late 2017 and the recently-enacted...

National Returns Day will be busy, claims UPS report

Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned.

November retail beats last year's sales by 6%

It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation. Online and non in-store sales grew 10.5 percent year-over-year, according to a release, which NRF stated illustrates...

Retailers may be missing in-store sales opps, claims study

A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy elsewhere, which means missed in-store sales. The survey polled more than 1,500 consumers in the U.S.,...

Citi Retail study reveals shopper savings in play this season

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this holiday season, and one in three expect to save $200 or more.

Extended retail hours may not be a winning strategy, claims IBM

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to blame. According to IBM, shoppers in colder areas (think Boston, Chicago) will choose not to...

Emotions play big role in customer engagement, report reveals

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report. The research indicated that traditional loyalty programs weren't engaging with consumers, according to a press release. The study, "Loyalty...

Retail therapy is real and costing consumers more than $1,500 a year

A Swap.com survey revealed retail therapy is costing consumers an average of $1,652 each year and making up more than a fifth of all purchases. The survey, which asked Americans how and why they shop, indicated that the average consumer each month bought 12 retail items from a store and an additional six items online.

Chat customer experience not so great in UK, claims study

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at this point, according to the Eptica 2017 UK Chat Study. It found that...

Green Monday expected to deliver another big online shopping opportunity

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday. And then there's today's Green Monday online shopping day, which eBay, among other etailers, plans to cash in on. Today's shopping today...

Future of UK retail not so bright as 2018 gets closer

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release. A prime reason will be fallout from the Brexit vote and an uncertain economic climate due...

Convenience prime factor in online shopping

The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato study. The data also reveals 61 percent of consumers say it's easier...

Report: Amazon's armor could be cracked

There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon. A SmarterHQ report claims 82 percent of Amazon's Prime users — consumers who pay an annual...

Consumers remain confident, survey reveals

U.S. consumer sentiment hasn't changed much in a year and actually gained a bit, hitting 98.5 in November, according to a CNBC report. The report cited data results of a consumer attitude survey conducted by the University of Michigan.

Cold weather proves rewarding for Macy’s

The arrival of winter, and need for winter coats, is making for healthy financials for Macy's. A surge in outerwear sales is putting the brand on good footing going into the holiday season, according to a Bloomberg report. As of...

Black Friday/Cyber Monday shopping reveals consumer habits, activity

Consumers shopping from Thanksgiving through Cyber Monday tended to shop early online and shopped a lot more than last year. A First Data spending report reveals 20 percent of Cyber Monday activity took place between 12 a.m. and 6 a.m.,...

Mobile proved dominant in Black Friday shopping, reveals report

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 24 percent growth in 2016, according to Salesforce holiday activity data. And despite reports that Cyber Monday would eclipse...

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Intel's Christie Rice talks customer experience, digital innovations