Black Friday drew big numbers in shoppers, store visits

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from the International Council of Shopping Centers. About 105 million adults hit malls and shopping centers,...

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's, Amazon, Walmart and Dollar Tree, according to Gordon Haskett research. The analyst firm reported 65...

Consumers love free shipping, reveals Deloitte survey

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping. The data, from Deloitte's 32nd annual holiday survey of consumer spend, also predicts that...

Consumer shopping glitches on the rise, reveals study

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in the customer experience. And while retailers' customer service teams responded, 79 percent...

Consumers will be busy this holiday weekend

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday. The statistic, released by the National Retail Federation and Prosper Insights & Analytics, reflects consumer insight regarding shopping on...

Retail is all about delivery, fast and quick delivery

The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick. Same-day delivery is a key factor in where shoppers shop and reveals a high correlation with consumers' purchase intent and brand loyalty,...

Retail sales climbed up a bit in October

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago. The figures, released by the National Retail Federation, indicate that households will be spending during the holiday season,...

Survey: Younger shoppers expected to spend the most this holiday

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National Retail Federation and Prosper Insights & Analytics. Nearly half of the age group,...

Free is better than fast when it comes to shipping, say consumers

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than options for fast shipping. Over half, 54 percent, of holiday shoppers describe fast shipping...

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce activity will be deal searches, according to a press release. The data from Valassis, derived...

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment. An International Council of Shopping Centers report expects a 3.8 percent year-over-year growth in...

Black Friday will be big for online retailers, claims Salesforce

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital shopping day in history, with mobile accounting for 60 percent of total traffic...

JustFab, Sephora, Walmart tops in customer experience personalization

When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail Personalization Index from Sailthru. The index ranks 100 brands on the quality and degree of personalization and...

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Retail brands not hitting the mark when it comes to chatbot experience

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience is not very fulfilling. Just 15 percent of consumers are happy with chatbot...

Robust holiday season spike ahead, reveals survey

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey. Generation X consumers are expected to spend more than Baby Boomers, 30 percent...

Study: Online holiday spend will beat in-store spend this year

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study. There will also be more "self" gifting this holiday season, according to the firm's 32nd annual Holiday Survey of consumer...

Outdoors retailer shuttering doors on Black Friday

For the third year in a row, outdoors retailer REI won't be open on Black Friday. Its CEO claims the strategy is helping the business and is a path other retailers should take, according to a Business Insider report. Selling...

Price not the only focus for consumers these days

While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind, according to a new Interactions survey. The survey, which polled more than 1,500 shoppers,...

Study: Retailers lack tools to tap customer data

More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent believe they're somewhat effective. The Kibo study also reveals 52 percent of...

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