Consumer Behavior News
Study: Pandemic spurring retailer tech spending
November 19, 2020
A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…
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Holiday shopping surging early, reveals Verizon trends report
November 19, 2020
Online retailers are busy and sales are booming early while malls are seeing a 20% dip in shopping traffic compared to 2019 in relation to the holiday season.
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Canada retailer deploys mobile shopping tool to drive contactless shopping
November 17, 2020
Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…
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COVID-19 driving more holiday shoppers online
November 17, 2020
The ongoing coronarivus pandemic is prompting a big wave of consumers to shop online and 52% expect they will never shop in person again at the holiday season.
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Human touch a big consumer want, reveals study
November 16, 2020
Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…
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November big holiday shopping month, claims survey
November 13, 2020
This month more than half, 62%, of consumers are shopping for holiday gifts and 19% already finished their list in October, according to a Ware2Go survey…
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COVID-19 impact on holiday shopping is clear, reveals survey
November 12, 2020
When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.
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Not every US consumer is holiday shopping online
November 12, 2020
Despite the ongoing pandemic, a healthy majority (85%) of American consumer plan to shop in a physical store for holiday gifts and 72% will intentionally shop…
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Study: Shoppers prefer mobile pay
November 12, 2020
A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…
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Alibaba Singles Day enjoys record-breaking sales
November 11, 2020
The annual Alibaba Singles Day event will set a new sales record despite a substantial stock plunge in China.
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Women will continue shopping online well past COVID-19, claims study
November 10, 2020
The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…
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Planterra Foods deploys Alida platform to gain deeper customer insight
November 9, 2020
Plant-based protein startup Planerra Foods is tapping the Alida Sparq digital platform to gain deeper customer insight to drive customer-based decision making…
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Black Friday will prove rewarding for UK retail revenue, claims research
November 9, 2020
A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…
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Cyber Monday will beat Black Friday, reveals survey
November 6, 2020
When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…
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Adobe: Online US sales will be a record-breaking $189B
November 5, 2020
It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.
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Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
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New 'reality' for grocer segment: online shopping, deeper shopper expectations
November 4, 2020
The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…
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Diebold Nixdorf, Nielsen survey offers customer connectivity insights
November 4, 2020
There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…
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Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
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Holiday spend this year likely will dip a bit
October 30, 2020
Consumers aren't likely to spend more this holiday season compared to 2019 and much of the reason is due to the ongoing COVID-19 pandemic and rocky economic…
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