Consumer Behavior News
Vaccine won't propel consumers back to retail stores, claims survey
January 27, 2021
As millions of consumers are being vaccinated to combat the COVID-19 virus it's not likely too many will be increasing trips to retail stores.
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Godiva shuttering North America stores by April
January 26, 2021
Godiva will close all its 128 North America locations by the end of March due to the COVID-19 pandemic.
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Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
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TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
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Pandemic didn't deter holiday sales
January 19, 2021
The retail holiday sales in late 2020 hit an unexpected high point given a 8.3% spike compared to the previous year, according to the National Retail…
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Men, women not so different when it comes to shopping behavior
January 12, 2021
Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…
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Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
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Data: Omnichannel consumption up 50% during 2020
December 29, 2020
Omnichannel consumption in the U.S. spiked 50% during 2020 with nearly half of all consumer goods purchases completed via e-commerce, according to Nielsen…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
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Survey: Holiday returns, post-holiday spend will be robust
December 22, 2020
Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.
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US shipping system crippled by online sales, snowstorms
December 21, 2020
The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…
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Study: Automated prescription kiosk improves pickup rates
December 18, 2020
A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…
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Global activewear market to hit $354B this year
December 15, 2020
The global activewear market is expected to hit $353.45 billion this year, boasting a 3.7% annual growth rate for the next six years, and reaching $439.1…
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Mobivity, Par Tech partner to drive digital transformation
December 15, 2020
Mobivity Holdings Corp., a provider of personalized customer engagement solutions, is partnering with Par Tech Inc., a point-of-sale software provider.
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Touchless gifts tops consumers' shopping list
December 7, 2020
A study from American Express indicates 57%, or an estimated 30 million of U.S. consumers, are more likely to give a "touchless" gift like an e-gift card this…
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NRF report: Pandemic driving 'most challenging time' for retail
December 3, 2020
The ongoing COVID-19 pandemic is making this year's holiday season one of the most unusual and most challenging in retail's history, according to National…
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Electronic payment, cards top choice for holiday shoppers
November 27, 2020
Contactless payments are being embraced by consumers this holiday shopping season and the trend will likely continue.
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COVID changing U.S. holiday shopper behavior
November 24, 2020
More than half of U.S. consumers will shop less, or not at all, in a physical retail store this holiday due to concerns about COVID-19.
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Holiday sales growth to hit between 3.6% to 5.2%, predicts NRF
November 24, 2020
Holiday sales between November and December won't be as dim as some may think due to the pandemic as there will be growth, according to the National Retail…
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