Consumer Behavior News
Survey says U.S. consumers plan to spend more this holiday season
October 9, 2014
Holiday gift purchases expected to average $718; Consumer enthusiasm for Black Friday shopping hits eight-year peak.
read nowStudy says shoppers are abandoning mobile shopping carts due to poor customer care
October 8, 2014
New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations…
read nowMoment.me launches tool for real-time aggregation of place-based social content
October 7, 2014
According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has…
read nowNRF forecasts holiday sales to increase 4.1 percent
October 7, 2014
Holiday sales on average have grown 2.9 percent over the past 10 years, including estimates for 2014, and are expected to represent approximately 19.2 percent…
read nowStudy charts 10 percent rise in shoppers who buy via mobile device
October 6, 2014
Since 2012, the incidence of shoppers using mobile devices to make purchases has increased from 25 percent to 35 percent.
read nowVera Bradley implements ShopperTrak for in-store analytics
October 3, 2014
A leading designer of women's handbags and accessories, luggage and travel items, eyewear, stationery and gifts, Vera Bradley has implemented ShopperTrak’s…
read nowReport says social media less important in the shopping process than two years ago
September 26, 2014
According to the report, compared to 2012, less importance is being placed on following retailers on social media, finding out about new products through…
read nowGamification, digital coupon companies join forces
September 24, 2014
In their initial campaign, Dailybreak and RevTrax achieved results that were above key industry benchmarks, with 47 percent of consumers printing the coupon…
read nowForecast says retail holiday sales to increase 4 to 4.5 percent
September 24, 2014
Digital interactions expected to influence 50 percent of retail store sales; Non-store sales to rise 13.5 to 14 percent.
read nowHalf of Americans plan to start online holiday shopping earlier this year
September 23, 2014
Overall, 70 percent of Americans consider shipping options to be an important factor in the shopping experience compared to 66 percent in 2013. Also, one-third…
read nowMore than half of Americans are unhappy with their loyalty programs
September 17, 2014
Ninety-three percent of U.S. consumers said the type of reward offered is a “very important” or “somewhat important” factor in their decisions to join a…
read nowStudy: QuikTrip, Wawa named favorite convenience stores
September 17, 2014
Other regional players such as Sheetz, RaceTrac and Speedway also earned high enough scores to land in the top five.
read nowMore than 60 percent of consumers are increasing their online shopping activity
September 15, 2014
The SmartFocus survey also reveals a significant age-related gap in digital shopping preferences. Nearly half of all millennials spend more time shopping…
read nowReport says August retail spending growth strongest in 13 months
September 12, 2014
Leisure spending is at a six-month high; late-season travel, back-to-school spending propel growth.
read nowAugust retail sales increased 0.5 percent
September 12, 2014
When combined with revisions to July, August sales indicate a consistent improvement in consumer confidence and spending but run contrary to August's…
read nowICSC says momentum for marketplace fairness at an all-time high
September 10, 2014
Seven in ten Americans support legislation requiring sales tax collection at the time of purchase. This represents an increase of six percentage points since…
read nowIndependent grocers hold ground in tough fiscal year 2013
September 10, 2014
The National Grocers Association and FMS Solutions today released the results of their joint 2014 Independent Grocers Financial Survey, covering fiscal year…
read nowReport says that for first time, online shoppers primarily interact with brands via mobile
September 8, 2014
In August 2014, mobile devices generated 51 percent of all online retail visits, the majority of which occurred on Apple devices. In 2010, only four percent of…
read nowIBM unveils back-to-school online shopping numbers
September 8, 2014
Overall, U.S. retail online sales for August were up more than 11 percent as compared to the same period last year.
read nowNearly a quarter of shoppers choose to go to a competitor due to dissatisfaction with their retail experience
September 8, 2014
46 percent of shoppers who have unsatisfactory retail experiences do not let the retailer know and almost a quarter of these opt to shop at a competitor when…
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