Research: Coronavirus concerns spurring consumer behavior, buying decisions

July 21, 2020

The key focus for grocery consumers is a safe in-store experience given the ongoing COVID-19 pandemic, and shoppers are most concerned about shopping in…

COVID-19 is driving online, mobile payment adoption

July 20, 2020

The ongoing coronavirus pandemic is driving big adoption of mobile and online payments by consumers, according to a DaVinci Payments national study of consumer…

Macy's execs get hefty bonuses

July 20, 2020

Macy's has handed out $9 million in executive and leadership bonuses, including $3.7 million in stock to its CEO, at the same time it's downsizing its…

Retailers Prepare for the New Normal

As consumers seek to minimize person-to-person contact, they’re choosing new ways to shop.

Bill seeks to modify PPP loan forgiveness

July 17, 2020

A bill known as the Paycheck Protection Small Business Forgiveness Act has been introduced to the Senate to modify loan forgiveness under the Paycheck…

Target, Walgreens, CVS launch mask requirements

July 17, 2020

CVS, Target and Walgreens are now on the list of retailers requiring consumers to wear facial masks while shopping and the rule impacts all stores nationwide.

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

Best Buy to customers: Wear a mask

July 16, 2020

Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…

JCPenney slashing jobs, closing stores

July 16, 2020

As it begins to emerge from its Chapter 11 process begun in May, beleaguered retailer JCPenney is reportedly getting ready to cut 1,000 jobs and close 15…

NRF: Time for nationwide mask policy

July 16, 2020

As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…

5 ways retailers must evolve for a post-Covid world

by Amanda Glasgow — Creative Director, EMEA, Appnovation

Amanda Glasgow, creative director, EMEA, for Appnovation, explores how retailers can respond to the massive changes in consumer behaviour throughout the…

Envisioning a more resilient retail landscape with more choices than ever

by Greg Khan

Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…

ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

Don't expect coin change at Kroger

July 13, 2020

Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.

Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction

July 13, 2020

A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial…

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Brooks Brothers files for bankruptcy, closing stores

July 10, 2020

Brooks Brothers, which is already shuttering 50 stores due to the ongoing COVID-19 pandemic, filed for bankruptcy this week.

Online consumer behavior differs among generations

July 10, 2020

Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…

Grocers online business model needs work, reveals report

July 9, 2020

The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…

Pier 1 lives on online

July 9, 2020

While a bankruptcy action is shuttering physical store locations for Pier 1, the retail brand will keep an online presence after selling the rights to its…