Customer Experience Features
Soho retailer entices Valentine’s Day shoppers with jewelry kiosk
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Marla Aaron, a jewelry designer, developed a vending kiosk to sell jewelry, which has generated interest in a museum, a hotel garden and now a women's…
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Why China is retail’s future: Unattended stores, walletless buying, automated warehouses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce is driving automation on all fronts in China: purchasing; delivery; and supply chain logistics. Artificial intelligence is also driving change.
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Personalization, customization technologies gaining clout in retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…
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How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…
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Autonomous stores coming fast, but is Amazon Go on first?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…
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NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…
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Home Depot, Zivelo share insights at NRF on building the 'store of the future'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining…
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Webinar offers insight on reducing retail employee shrinkage, savings on operating costs
Stanley Security CEO Matt Kushner will outline Stanley Security's loss prevention solution, which combines video surveillance with exception-based reporting as…
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NRF Big Show Report: The big ‘c’ and retail economics ahead
Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…
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Experts share 2019 retail customer experience predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…
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10 most read Retail Customer Experience news stories of 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As we welcome 2019 here's a chance to make sure you are caught up on the top news in retail customer experience over the past 12 months.
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10 most read Retail Customer Experience articles of 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.
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10 most read Retail Customer Experience blogs of 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…
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Furniture retailer delivers robust CX for the holidays
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…
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Cyber crime poses big risk to mobile holiday shopping
by David Jones — Editor, Networld Media Group
Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…
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Emerging tech, bad customer service, omnichannel top reads in October
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…
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Guatemala drives tourism with AR campaign
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Tourism Board of Guatemala is looking to boost tourism with an experiential augmented reality campaign. The board partnered with JCDecaux Airport Paris, a…
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Sewing retailer stitches stronger sales, customer experience via associate training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…
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How banks, customers benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
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CBW Bank talks digital banking and the customer experience
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
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