Customer Experience Features
Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
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Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
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Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
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Real-time data top weapon in battling retail supply chain hurdles
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…
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C-store tech transformation: Do's, don'ts, tips, strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
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Why retailers need to focus on the Gen Z shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…
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Decoding Gen-Z: 5 rules for retail success
by Daniel Brown — Editor, Networld Media Group
Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…
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How in-store retail media can help boost customer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.
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The how, why, where of the metaverse in retail
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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How to drive a successful customer experience strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…
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Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
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University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
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How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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Trek Bicycle’s device management strategy drives enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
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Bookseller taps ChatGPT for personalized customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…
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