Customer Experience Blogs
6 types of e-commerce fraud threatening online shopping
by Ralph Tkatchuk — Data Security Consultant, Freelance
To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.
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A better retail customer experience starts with a better employee experience
by Assad Lazarus — Chief Commercial Officer, Purchasing Power
By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.
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Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility
by Brian Higgins — Chief Customer Experience Officer, Verizon
One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.
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From storefront to screen: A modern retailer's guide to leveraging technology for success
by Taylor Harnois — General Manager, eTailPet
By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…
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The future of retail: Embracing cashless transactions, enhanced connectivity
With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…
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Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces
by Greg Jones — CEO, tutch
While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…
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Robots transforming how customers shop, early adopters reaping benefits
by Caitlin Allen — SVP of Market, Simbe
The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…
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The endless aisle: A labyrinth of choice or a paradise of possibility?
by Roland Gossage — CEO, GroupBy
By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…
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Augmented reality and virtual reality: Reimagining try-before-you-buy
by Ashish Kumar — Assistant Vice President of Operations, Chetu, Inc.
With AR and VR integration, consumers can have more confidence when buying online and retailers can increase shopping opportunities and cut expenses.
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How to stop phantom inventory from scaring away loyal customers
by Tav Tepfer — CRO, Invent Analytics
Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…
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Beyond efficiency: Why empathy wins in the age of AI customer service
by Alex Irvin — Co-Founder / CMO, eCosmetics
By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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How AR and 3D modeling are reshaping customer experience
by Gaia Vernaglione — Director of Americas, Zakeke
As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…
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What Walmart’s pricing changes mean for the enterprise
by Pascal Yammine — CEO, Zilliant
Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.
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Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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