Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Mitigating cybersecurity threats to ensure customer experience is a safe one

Although the nationwide rollout of EMV technology is beginning to eliminate some security concerns, experts expect to see an increase in online fraud as…

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Top 2016 marketing trends & why you need interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

5 benefits of mPOS every retailer needs to know

The introduction of point of sale systems has changed payment experiences by replacing cash registers in many scenarios. Credit cards have become a preferred…

The birds and the bees of customer experience design

by Lyle Bunn — Strategy Architect, BUNN

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really…

Walmart inventory cuts – 5 ways to make room for the best shoppers

by Bryan Pearson — President, LoyaltyOne

Walmart’s recent attempt to reduce shelf stock has vendors concerned, but the greater consideration should be applied to shoppers. Walmart may be doing so, as…

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

Consumers are rapidly blurring lines and changing channels

by Chris Petersen — Owner, IMS

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is…

Will McDonald's be the catalyst for the next era of retail disruption?

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in…

ICX Symposium: Intel talks the responsive revolution in retail

by Scott Slucher

The ICX Symposium in Atlanta later this month will feature a session featuring an Intel executive addressing the transformation of retail through responsive…

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Pop-ups: From temporary to trendsetting.

by Ethan Whitehill — CEO, two west inc

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts