Customer Experience Blogs
Why headless commerce equals compelling customer content
Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…
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Driving loyalty, sales with POS technology
Chris Lybeer, chief strategy and marketing officer, Revel Systems, explains why blending technology into customer interactions makes it possible to bridge the…
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4 digital signage tips for engaging customers in the holiday season
Remi Del Mar, senior product manager, visual display solutions at Epson America, Inc., shares his expertise on leveraging projection technology to engage and…
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All the ways SD-WAN reduces costs for retailers
Jeff Bradbury, senior marketing director, North America for Hughes Network Systems, maps out how retailers can save money with SD-WAN, and that often the total…
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Smile! 3D facial recognition is raising kiosk value
3D facial recognition, well established in China, is in its early stage of adoption in the U.S. Despite privacy concerns, the technology will make transactions…
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Why retailers need to slow down to go fast
Christine Andrukonis, founder and senior partner, Notion Consulting, offers up insight on why the idea of making haste slowly can help retailers truly…
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Why marketers shouldn't be too quick to switch to virtual-only strategies
Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…
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Why strategic customer experience initiatives win out over price reduction every time
Ron Lutz, CCO at Miller Zell, shares insight on why it's crucial to drive understanding of your brand and that value is relative and means something different…
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How retailers can give consumers the personal care they expect
Carey Stoker, senior vice president, customer care services, Radial, believes customer care is the differentiator between a good and a great experience, and…
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Holiday season check up: Are you effectively using store cards to foster customers for life?
Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…
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Why it's time to support mobile payments
Michael Jaszczyk, CEO, GK Software USA, offers insight on why mobile payment is no longer something retailers can put off and the benefits to be gained for…
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5 ways CRM helps the small retailer
Arun Upadhyay, CEO of LionOBytes, offers five strategic ways customer relationship management can push your small retail business to the next level.
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What retailers really need in a voice assistant platform
Efrat Blaier, co-founder and CTO of Mmuze, explains why retailers should be looking at the platforms with specialized functionality for their unique fields…
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How interactive retail kiosks enhance holiday shopping experience
Melissa Harward, marketing coordinator at Meridian, examines how interactive kiosk innovations are making holiday shopping experiences more engaging, rewarding…
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The future of retail is as simple as I.D.E.C.
Rich Smith, CMO, Chief Outsiders, explains how and why technologies such as virtual reality, 3D printing, nanotechnology, and ever-expanding communications…
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Baby it's cold inside: why brands should take a discerning approach to holiday music
Danny Turner, global senior vice president, creative programming at Mood Media shares that there's no better time than the holiday season to elevate the…
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Drive revenue through tailor-made experiences with advanced technology
Jess Vadino, global digital strategy and experience leader at SoftServe, believes retailers are not reaping the benefits of a targeted personalization…
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Examining the state of voice shopping
Matt Lang, strategy director, and Will Hall, chief creative officer, of Rain, examine all that's been happening with voice retail technologies this year.
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When will retail fight back?
Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…
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How digital marketers can drive CX in the mobile-first era
Maria Marinina, digital marketing manager, Iflexion, explains why moving on to mobile-centric CX is a priority and the next logical step.
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