Customer Experience Blogs
Bathrooms: More than meets the eye
by Kimberly Nasief — President, Measure Consumer Perspectives
I recently saw an article online — "How the Restroom Symbolizes Your Whole Operation" — about sustainability and hygiene in the workplace, but it started me…
read now
Do you believe customers are an asset, or a cost center?
by Jeanne Bliss — Founder, CustomerBliss
With only one retail location, Zane's Cycles of Connecticut is one of the three largest bike shops in the United States. They sell $15 million each year in…
read now
Best Buys are after five in Fox Point
by Lisa Biank Fasig — Director, JZMcBride and Associates
Disenchanted employees of Target, Best Buy and other retailers who are facing the prospect of working Thanksgiving evening — and we mean all evening — should…
read now
Maximizing sales during the Christmas rush
'Twas the day before Christmas and all through the store,Not a salesperson was available, so I walked out the door.
read now
How Google Street View might open the e-com door for small retail
by Doug Stephens — President, Retail Prophet Consulting
If you use Google maps, then you're probably familiar with Street View. As the name suggests, Street View allows users to literally fly down to street level…
read now
Speed up sales by using QR codes
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
In addition to sushi and bonsai trees, we can thank the Japanese for QR codes, those black-and-white patterned squares that have become ubiquitous.They were…
read now
Unintentional branding
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
When we think of branding we tend to think of very large companies with hundreds of millions of dollars to spend on branding.
read now
What every company should take from Barnes & Noble: a page from their corporate playbook
by Aaron Shapiro — CEO, HUGE
Time and time again we've seen the same story play out: An established industry player ignores digital and ends up in a fight for survival against a brash…
read now
The five things to know about "Retail Five Things to Know" blog posts
by Mark Murray — Director, The Store Channel
As I am a novice at this "blog thing," I went on a quick web safari to see how my maiden voyage with RCE measured up. On the journey, I discovered the rhythm…
read now
In the blink of an eye ...
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
It's no secret that supermarkets spend literally hundreds of millions of dollars on advertising. They spend money on television, radio, print, email, online…
read nowFive ways to make your store sensational
by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates
Like it or not, if you want to bring more customers in, it makes sense (and dollars as well) to make your establishment sensational. That's because statistics…
read nowMy "Generous Brand" travelogue: Anaheim, London, Starbucks
by Mark Murray — Director, The Store Channel
As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…
read now
RECOMMERCE doesn't dilute sales, it increases customer understanding
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…
read nowA week later, we're still thinking about Steve
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
It's been a week since the world lost Steve Jobs. That sounds like a typical, dramatic and overblown statement from the media, but this is the rare case in…
read nowIs the age of 'more' and 'faster' replacing 'the customer is king'?
I admit it. I am a lot older physically than I think I am mentally. As Dr. Evil said so eloquently to his newfound son in the Austin Powers movie, "I'm hip."
read nowDo you need a chief customer officer?
by Jeanne Bliss — Founder, CustomerBliss
CEOs no longer need to be convinced of the importance of developing relationships with profitable customers and keeping them around. What they need now is…
read now
How to cultivate long-term loyalty
by Peggy Carlaw — VP, Impact Learning Systems
I used to go to the same Chinese Restaurant weekly growing up. My family celebrated birthdays, graduations, and other fun celebrations at this restaurant.
read nowAccess does not equal value
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A professional recently told me that he'd merged his firm with a larger firm. Then he went on to say that he'd sent his clients a letter stating that the fees…
read now
A lesson in customer service
by Jim Joseph — President, Lippe Taylor
I just got a text the other day that many of us hope never happens: the guy who has cut my hair for years is leaving the salon. Oh no!
read nowLessons learned from Apple: Great customer experiences learn continuously
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Any brand that becomes good does so, in part, because it knows how to learn. Any brand that becomes great has developed the ability to keep on learning. Apple…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
