Customer Experience News & Media
How to provide an exceptional customer experience in the digital environment
by Krystal Taing — Sr. Product Specialist, Rio SEO
Krystal Taing, listings management product specialist at Rio SEO, shares insight on how havig the right tools and technologies can help retailers deliver…
read now
Consumers all in on visual search technology
January 30, 2020
More than half of consumers, seven in 10, who are aware of visual search technology are likely to try it and four in five visual search users have made…
read now
Consumers want a variety of shopping channels, reveals survey
January 29, 2020
A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels.
read now
Watch brand taps Klarna to give customers another purchase option
January 28, 2020
Premium watch and accessory brand MVMT is partnering with payment provider Klarna to offer shoppers a new purchase option.
read now
Instacart debuts grocer-focused ordering, delivery, pickup option
January 27, 2020
Instacart is launching Instacart Meals, an order/delivery/pickup program for the grocery industry.
read nowTop 7 Usecases for Touchscreen Object Recognition
This whitepaper presents some of the most exiting usecases of touchscreen object recognition for interactive displays, tables and video walls.
Presented by eyefactive GmbH
download nowNYC Council passes ban on cashless-only retail
January 24, 2020
New York City Council has passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.
read now
Customization or co-creation? There's a difference
by Daniel Edmundson — Strategy Director, Gretel
Daniel Edmundson, strategy director at Gretel, writes that the role of consumers in the retail process is quickly shifting and we've have now come to a moment…
read now
Meridian teams with HP on countertop kiosk, automated smart locker
January 23, 2020
Meridian recently introduced two solutions in collaboration with HP Inc., including a touchscreen countertop kiosk and an automated smart locker.
read now
Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
read now
For some retailers, 2020 will be a final curtain call
by Andy Morris — Vice President, Egremont Group
Andy Morris, vice president at Egremont Group, and Carter Koen, an analyst at Egremont Group, share insight on why retailers must focus on ensuring staff are…
read now
Crowdsourcing, drones and why I'll never buy a Bugatti
by Marc Gorlin — Founder and CEO, Roadie
Marc Gorlin, founder and CEO of Roadie, examines the role of delivery in retail success and how and where drones, self-driving robots and crowdsourcing come…
read now
Red Sox affiliate looks to boost concessions with autonomous checkout
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Pawtucket Red Sox became the first professional sports team to announce an autonomous checkout store, to be located in Polar Park, a ballpark the team is…
read now
How retailers can use marketing automation to create lasting customer loyalty
by Hannah Hambleton — Content Manager, Beambox
Hannah Hambleton, content manager for Beambox, lists out ways marketing automation makes creating lasting customer loyalty much easier.
read now
A look at brick-and-mortar retailers growth and where customer experience fits in
by Stephan Schambach — Founder & CEO, NewStore
Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…
read nowZebra debuts automation tech to boost customer experience
January 20, 2020
Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.
read nowWalmart debuts store boasting AI lab
January 20, 2020
Walmart has launched an Intelligent Retail Lab, which is a fully functional store boasting an in-store AI lab, where it plans to advance learning on building…
read now
Why harmonic retail succeeds where omnichannel fails
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, who heads up retail strategy and research at Harbor Retail, shares insight on the new retail model and how retailers can deliver a customer…
read now
How will 3D digital signage impact retailers?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Retailers are continually adopting digital signage in great numbers, and are also using more advanced tools such as 3D technology to craft more immersive…
read now
BP launches customer loyalty program
January 16, 2020
BP plc, a London-based energy producer, has launched a consumer loyalty program, called BPme Rewards, which has rolled out to participating BP and Amoco gas…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
