Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

How Wet Seal created customer engagement

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Want to engage your customers? One way to do it is with a contest. But how do you create a successful contest, one that pulls customers?

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.

Danger: Strong Economy Ahead

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Is the recovering economy a blessing, or a potential minefield for retailers?Most business owners are breathing a sigh of relief; they're emerging alive and…

Brookstone announces QR code program plans

April 14, 2011

According to DDI.com, Brookstone Inc. has announced plans for a new Quick Response (QR) code program in 30 New York-area stores. Once scanned, the codes offer…

Best Buy announces plans to double web sales

April 14, 2011

Best Buy Co. Inc. has announced plans to double its annual web sales to $4 billion within five years. Those plans include opening more stores selling mobile…

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?

In Canada, loyalty a good aim for Target’s bullseye

by Lisa Biank Fasig — Director, JZMcBride and Associates

It looks like Canada is not only going to bring home the bacon for Target Corp., but chances are it will deliver some loyalty, as well.

Commentary: Top 5 reasons retailers deploy digital signage at the POS

The head of a firm specializing in retail digital signage lists the top reasons for deploying signage at the point of sale.

Research: Half of Americans with mobile phones using them to shop

Users are comparing prices, reading reviews, downloading coupons and making purchases on their phones.

Mobile Monday: Walmart iPad app

Mobile Mondays is a weekly column on mobile apps by retail customer experience expert Mike Wittenstein. Each week, you’ll get a test drive of a leading retail…

AT&T announces Digby Mobile Commerce Solutions

April 10, 2011

AT&T today announced a new service, Digby Mobile Commerce from AT&T, created specifically for retailers to aid in design, deployment and management of…

Webinar discusses integration of contact center, social and web interactions

April 6, 2011

According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…

Nordstrom interactive window display encourages customers to 'touch the glass'

April 5, 2011

According to Nordstrom's blog, the retailer’s Seattle flagship store is featuring an interactive window display using Microsoft’s hands-free Kinect controller…

Disney Store opens new concept stores in Canada, wins bronze at 2011 Edison Awards

April 5, 2011

Disney Store opened two concept stores in Canada today at Square One Shopping Centre in Mississauga, ON, and at Metropolis at Metrotown in Burnaby, BC. Both…

Chicago Transit Authority attempting to fill retail spaces in subway tunnels

April 4, 2011

According to The Chicago Tribune, a change in a Chicago Transit Authority (CTA) ordinance will permit expanded retail shopping offerings throughout its subway…

Developing a technology strategy to support multichannel content

The Internet is now "the new staging ground for personalized marketing."

Domino's UK teams up with eBay Advertising

April 4, 2011

Domino's Pizza U.K. has partnered up with eBay Advertising to target consumers within specific delivery zones via geo-targeting.

Sony opens new concept store in Los Angeles

March 30, 2011

Sony Electronics has announced the opening of the first newly branded Sony store in the U.S., which offers a new concept, design and customer experience. It…

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."