Could Amazon's Cloud Drive be an iTunes killer?

by James Bickers — Editor, Networld Alliance

I've been an avid customer of Amazon's MP3 download service ever since it launched a few short years ago, but there's always been one major shortcoming that…

Is it Time to Drop the 'e' from e-Commerce?

by Jason Goldberg — VP Marketing, MTI

Most e-commerce executives are focused on online sales, even though their actual contribution to the organization is far broader. In order to maximize the…

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Home Depot announces barcode program for smartphones

March 23, 2011

According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…

Sunrise MarketPlace launches redesigned website

March 23, 2011

Sunrise MarketPlace, a Citrus Heights, Calif., retail and business district, has partnered with Mallfinder, a developer and provider of integrated marketing…

Miva Merchant offers mobile commerce option to online store owners

March 23, 2011

Miva Merchant, an e-commerce software company, has released a new mobile e-commerce framework designed to give online store owners the ability to develop…

Payvment paves the way for shopping on social networks

by Kim Williams — Reporter, NetWorld Alliance

Facebook Shopping Mall sets the stage for the next major shopping portal.

Globys announces data-driven customer experience solutions suite

March 20, 2011

Globys, a provider of data and analytics solutions for the telecommunications market, has announced a comprehensive customer-experience suite of solutions that…

Organization engagement: Five key steps to aligning around the customer

Retailers might think they're customer-centric, but many customers experience the opposite.

Jones Lang LaSalle launches social media tool in retail sector

March 20, 2011

Jones Lang LaSalle Retail, a leading retail service provider, has added live retailer social streams on the websites of the centers it manages. The new…

Fast Company names its 'Ten most innovative retail companies'

March 15, 2011

FastCompany.com posted its list of the Ten Most Innovative Companies in Retail yesterday, with Groupon topping the list. Reasons for the honor range from…

Apple praised for its role in helping the people of Japan

by James Bickers — Editor, Networld Alliance

Kevin Rose, the founder of Digg and a technology angel investor, published on his blog an email he received from an Apple employee in Japan. It tells a story…