Discounters snag upscale customers, but do they build loyalty?

Newly frugal shoppers may love the savings at discount stores, but they're not loving the experience.

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Putting your best customers to work for you

The best retailers don't just serve their customers — they put them to work, on behalf of the organization.

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

Kiosk acceptance and managing change

February 12, 2009

Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle     

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service

CHECKOUT: Connecting with conversational marketing

February 12, 2009

Social networking can boost sales in an unconventional way

CompUSA reinvents itself with a Web-driven store experience

by James Bickers — Editor, Networld Alliance

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

Globalshop 2009: The changing face of in-store marketing

by James Bickers — Editor, Networld Alliance

Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.

Six commandments for retailers to survive

The former executive vice president of Men's Wearhouse shares wisdom needed to make it through the coming months.

United Oil president eyes unique, unconventional store designs

February 4, 2009

Convenience Store News: Ron Appel, president of United Oil, could be called a dreamer. He is constantly imagining an array of highly creative and individually…

Zonik brings customer interaction to the forefront of its in-store experience

February 3, 2009

Display & Design Ideas: New, experiential retail concepts never seen before in the West are finding great success in the East. One such venture is Zonik…

Digital download tech takes aim at DVD rental kiosks

Warner Bros. and Paramount have become the first major studios to allow retail digital delivery. Does the agreement signal a new business model for movie…

NRF: Stu Armstrong on in-store digital media

At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.

New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

Study: Customer experience is No. 1 retail priority in 2009

January 18, 2009

Multichannel Merchant: According to Retail Horizons: Benchmarks and Forecasts, a study released by the National Retail Federation at its annual convention…

Quividi unveils gender-aware fragrance dispenser

January 18, 2009

PARIS — Presensia and Quividi announced that they have developed TargetScent, an innovative solution that makes it possible to dispense fragrances according…

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.