Customer Experience News & Media
More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
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Gen Z playing critical role in retail customer experience strategy
February 20, 2023
Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…
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What retailers need to consider when it comes to pickup lockers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…
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DJ Khaled, Snipes team up on concept store
February 16, 2023
DJ Khaled, a celebrity DJ and streetwear retailer, is teaming with sneaker brand Snipes on a "We The Best Snipes" store in Philadelphia.
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UK retailer taps Constructor to personalize shopping experiences
February 16, 2023
Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…
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FAO Schwarz home to Crazy Creator play experience
February 15, 2023
The FAO Schwarz toy store, in New York City's Rockefeller Center, is home to a "Crazy Creator" play experience created by Crazy Aarons.
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How technology drives frictionless retail to new level
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.
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Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
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Cole Haan taps Aptos One for modern store experience
February 9, 2023
Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…
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Alo Yoga debuts virtual reality shopping experience
February 7, 2023
Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…
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Fashion brand taps Forter for better efficiency, payment processing
February 7, 2023
ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…
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Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
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Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
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Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
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Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
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Automated tech, revenue top of mind for retailers
February 2, 2023
Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…
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Shopping wait time impacting retailer revenue
February 1, 2023
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…
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How smartphones can shape the retail buying experience
Adopting a mobile-first approach to personalize the retail experience can build a community of customers who are better informed, more engaged and – most…
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Bank Customer Experience Summit to join forces with ICX Summit in 2023
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…
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New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
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