Customer Experience News & Media
Australian league debuts Amazon tech at Marvel Stadium
April 4, 2023
The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.
read now
The marketer-consumer personalization disconnect
by Jon Reily — EVP Commerce & Loyalty, Bounteous
Not only do retailers and brand struggle to foster personalized experiences, they also struggle to understand customers well enough to know they’re missing the…
read now
Walmart revamps digital storefront
April 4, 2023
Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…
read now
Globe Life Field launches Amazon cashierless foodservice
March 31, 2023
Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…
read now
Gap taps Optoro to drive next-gen customer experience
March 30, 2023
Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.
read now
5 ways to reach, retain customers in a down economy
by Jason Davis — CEO and co-founder, Simon Data
The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…
read now
Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
read now
Lush, Victoria’s Secret, Party City jump aboard DoorDash
March 28, 2023
Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.
read now
Customer communications present unique challenges for delivery services
by Jim Tyrrell — Vice President of Enterprise Product Management, TNS
In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…
read now
eyefactive Presents Interactive Signage Software at ISE 2023
eyefactive presents different applications of its Interactive Signage Software Platform at the Integrated Systems Europe 2023 in Barcelona
read now
eyefactive Presents Smart Signage Applications at EuroShop 2023
eyefactive shows Smart Retail Signage software solutions at the Retail Tech trade fair EuroShop 2023 in Düsseldorf
read now
Chatmeter Announces the Appointment of John Mazur as CEO
Mazur adds significant experience to the executive team as the Company positions itself for growth and ongoing investment in its Location CX platform.
read now
AI vending machine engages users in creating artwork
March 24, 2023
Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…
read now
Robotic manicure machine serves customers at NY airport
March 24, 2023
Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…
read now
Costco kiosk offers free product samples
March 24, 2023
Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…
read now
3 ways retailers can play offense with CX this year
by Jim Katzman — Principal, CX Strategy & Enablement, InMoment
The holidays are over, we are all breaking new year's resolutions — now it's time to get to work. And if you're reading this article, your work is likely…
read now
Amazon adds 9K to layoff list
March 20, 2023
Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.
read now
University home to Just Walk Out convenience store
March 17, 2023
The first convenience style store on a college campus, powered by Amazon's Just Walk Out technology, is open on the Marymount University campus.
read now
Target targeting differentiated guest shopping experience
March 15, 2023
This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…
read now
Bolt teams with Casper Sleep for one-click checkout
March 14, 2023
Casper Sleep Inc. is launching the one-click checkout experience technology from Bolt in a quest to provide customers with a more seamless checkout experience.
read now