Customer Experience News & Media
Target expands at-home work toward a hybrid workplace strategy
March 16, 2021
Retailer Target is leaving its big office building presence in Minneapolis as part of its ongoing effort to develop a hybrid workplace strategy that will be a…
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Cosmetics retailer taps Vee24 to launch engaging customer experience
March 16, 2021
Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…
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State of digital trust: How the virtual economy is changing consumer behavior
Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…
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Costco, Amazon, Apple top in retail customer satisfaction
March 12, 2021
Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…
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More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
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Self-pour beer and wine kiosk planned for Illinois mall
March 12, 2021
A Tapville Social store will serve wine and beer using self-pour dispensers in the Fox Valley Mall in Aurora, Illinois, later this month, as the city council…
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Sephora takes top spot in retail personalization
March 10, 2021
Luxury beauty retailer Sephora is tops when it comes to retail personalization.
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Free webinar: What does the future of CX hold?
by David Drain
A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.
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Why BOPIS 2.0 is the future of retail
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.
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Amazon opens cashierless London supermarket
March 9, 2021
Amazon has gone across the Pond and launched a cashierless supermarket in London, its first outside fo the U.S.
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Study: Many retailers were unprepared for 2020 holiday season
March 9, 2021
A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.
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Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience
March 9, 2021
Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…
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Walmart Canada to introduce outdoor pickup kiosks for online orders
March 4, 2021
Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.
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The Ecosystem of Payment & Transaction Technology
No matter the scale of your payment and transaction solution footprint or the original equipment manufacturers (OEMs) behind your equipment, Burroughs knows…
Presented by Burroughs, Inc.
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Bed Bath & Beyond taps Oracle for better customer service, greater efficiency
March 3, 2021
Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…
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Walmart eliminates minimum purchase for Express delivery
March 2, 2021
Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.
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Consumers spend more with brands boasting great online service
March 2, 2021
A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…
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Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
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6 steps to maximizing the social connection and enhancing customer experience
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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