Customer Experience News & Media
Why great retail customer experience needs great IT
Roy Castleman, founder and managing director of EC-MSP Ltd., a London-based IT support organization, shares insight on the role of information technology in…
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2 must-haves for building a robust customer experience in 2021
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…
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Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
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Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
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TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
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How self-service is enhancing the personal touch
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…
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3 ways retailers must pivot in 2021
Anthony Ng Monica, CEO of Swogo, says the good news for retailers heading into the new year is that there are strategies to help the accelerated digital…
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The direct impact in-location experiences have on a brand's objectives
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, explains why retailers should invest substantially in improving the in-location customer experience, particularly during…
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It's prime time for retailers to grow an Amazon-level loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.
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Self-service enters new era; employees take on new importance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…
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Homesourcing: A new customer care model for beyond the holidays
Support.com President and CEO Lance Rosenzweig explains why today's rapidly changing e-commerce landscape requires a flexible approach.
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Using chat to engage and serve the retail customer
by Pat Shea — Editor, NetworldMedia
Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential impact on payments.
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MedAvail installs self-serve pharmacy kiosks in Michigan
January 15, 2021
MedAvail Holdings Inc., a technology-enabled retail pharmacy company providing pharmacy services in Medicare-focused clinics, opened its hub pharmacy in…
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E-commerce golf club retailer utilizes self-serve kiosk
January 15, 2021
Cadi, an e-commerce provider of golf clubs that utilizes an unattended kiosk that enables golfers to engage in a "try-before-you-buy" on-course product demo on…
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Impulsify, Shift4 partner to expand self-pay retail option
January 14, 2021
Impulsify Inc. and Shift4 Payments are teaming up to integrate Impulsify's self-pay retail technology with Shift4's contactless payments.
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YSL debuts customer lipstick making experience
January 14, 2021
Come this spring consumers will be able to create their own lipstick shade right at home, courtesy of an innovative system from Yves St. Laurent.
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Walmart testing smart cooler grocery delivery
January 14, 2021
Walmart will start testing a grocery delivery program that involves a smart cooler at a customer's home.
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Bolivia pharmacy chain taps Zebra's Reflexis Systems to modernize store audits
January 13, 2021
Farmacorp, one of Bolivia's biggest pharmacy chains, is deploying Reflexis Q-Walk, a store audit mobile solution across 100 locations to streamline on-site…
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Hudson to install Amazon self-checkout technology at Dallas airport
January 12, 2021
Hudson, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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A look beyond micro markets in unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…
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