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Customer Experience News & Media

Robotic digital signage tackles COVID-19

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the world continues to battle the coronavirus, many technology companies are finding innovative ways to combat the virus, such as digital signage hand…

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Costco putting samplers back to work

June 1, 2020

Missing those yummy snack bites while shopping at Costco?

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Digital Advertising Trends: Taking your Brand’s Message to the Streets

A new, innovative and patented digital Out-Of-Home (DOOH) media promises to reshape the way brands deliver marketing messages within the urban landscape.

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Following COVID-19: How coronavirus pandemic is impacting retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.

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Datalogic invests in cashierless checkout provider AWM Smart Shelf

May 29, 2020

Datalogic, a provider of automatic data capture and process automation solutions, has invested an undisclosed sum in AWM Smart Shelf, an artificial…

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Steritech debuts audit service to help retailers adhere to pandemic protocols

May 29, 2020

Steritech, which offers safety consulting and solutions, is offering retailers a new service aimed at helping them comply with COVID-19 safety measures.

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Crate and Barrel taps Gladly for deeper customer service, revenue growth

May 29, 2020

Furniture retailer Crate and Barrel is deploying Gladly's payments solution for messaging channels in a quest to drive revenue as well as provide more…

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Under Armour store reopenings hit nearly 50%

May 29, 2020

Under Armour will have nearly half of its North America stores open as of today as it continues its phased approach to getting back to business in the wake of…

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Pivoting to meet immediate demands while planning for the future

Restaurants, retailers and pretty much every business enterprise are facing a slew of challenges in light of the COVID-19 pandemic. Hear how Adobe industry…

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Solving the intent data problem with journey management

by Mark Smith — President, Kitewheel

Mark Smith, president at Kitewheel, says retailers are swimming in customer data for creating fairly detailed customer profiles. And, with the right analytics…

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Navigating COVID-19: Retail coming back strong, new challenges ahead

In this week's HP-sponsored podcast on how COVID-19 is impacting retail, Retail Customer Experience contributing podcast host Bradley Cooper shares insight…

Presented by HP Inc.

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The long-term impact COVID-19 will have on attitudes toward e-commerce

by Richard Piper

Richard Piper, business development director at Webloyalty, shares how retailers, in the wake of COVID-19, has a big task ahead: thinking about the long-term…

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Consumer financial concerns not subsiding

May 27, 2020

The COVID-19 pandemic has more than a quarter of U.S. consumers worried about making payments and nearly half, 43%, are delaying large purchases given the…

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Changing habits of a lifetime: why online retailers must support the vulnerable and elderly more than ever before

Conor McGrath, head of UK and Nordic Clients at parcelLab, shares why UK retailers UK retailers that have introduced new measures to help vulnerable shoppers…

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Citcon, Tulip enable QR code payments and luxury, fashion retailers

May 22, 2020

Citcon, a Santa Clara, California-based mobile payment platform, is partnering with Tulip, an in-store mobile application provider, to enable QR code payments…

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Navigating the new retail experience: A world of change

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains why experimentation and flexibility is key to retail success.

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5 things retailers can do to stay competitive in the ever-changing world of retail

by Maria Topken

Maria Topken, vice president, client leadership, at Brandience, shares five strategic steps retailers should take to stay competitive and why retailers should…

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Don't miss: Live webinar focuses on the digital screen strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the quest to grab customers' attention and engage, need to know if digital screens are doing a good job as content placement, data and design are…

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How data and analytics can help retailers SmartTest across the chain

by Rick Muldowney — Chief Analytics Officer, digm

Rick Muldowney, chief analytics officer at digm, shares insight on why testing, along with solid data and analytics, can help retailers avoid expensive…

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Why retailers should embrace augmented reality in the wake of COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vertebrae Founder and CEO Vince Cacace shares insight on why and how retailers, battling through the coronavirus pandemic sales environment, should put AR at…

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