Customer Experience News & Media
Selling behind a mask: Connecting while social distancing
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…
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TRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport
June 16, 2020
TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International…
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Walmart goes self-checkout at Arkansas store
June 15, 2020
A Fayetteville, Arkansas Walmart store is deploying self-checkout counters to provide a quicker transaction experience as well as a safer one for consumers in…
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Walmart launches marketplace with Shopify partnership
June 15, 2020
Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.
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DIY efforts, recreation activity driving auto product sales
June 15, 2020
Warm weather, stay-at-home mandates and social distancing is proving to be a win for those selling automotive products as consumers are busy with DIY projects…
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Automated retail veteran develops small footprint kiosk for impulse sales
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk veteran Eduardo Alvarez has developed a concept building and operating small footprint kiosks in high traffic locations that do not typically have a lot…
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How data is powering a retail evolution during the COVID-19 pandemic and beyond
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc. explains why the most successful retailers will be those with an actionable data strategy…
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Panasonic, PopID partner to bring facial recognition to retailers
June 12, 2020
Panasonic Corporation of North America and PopID, a Cali Group company, have partnered to bring facial recognition ordering and payment processes to both the…
read nowLas Vegas debuts QR payment codes, touchless ticket kiosks for parking
June 11, 2020
The city of Las Vegas has introduced touchless payment options as gaming reopens in Nevada, according to a news3lv.com report. Motorists will be able to scan…
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COVID-19 impact on imports easing up, claims NRF report
June 9, 2020
While the COVID-19 impact to import is lessening, projected figures regarding imports are still below last year levels, according to a National Retail…
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Instacart, C&S Wholesale Grocers team up online, same-day delivery
June 9, 2020
C&S Wholesale Grovcers, Inc., the biggest grocery supplier in the U.S., is partnering with online grocery delivery service Instacart to provide e-commerce…
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Are touchscreens worth it during COVID-19?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
As the world continues to tackle the COVID-19 pandemic, customers are starting to change their habits, especially when it comes to germs and touching surfaces.
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Webinar offers insightful strategy for retailers in the 'new normal' of business
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.
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Aramark opens ‘pop-up’ grocery stores
June 5, 2020
Aramark is opening on-site "pop-up" grocery stores at health care facilities across the country to serve as a one-stop shop for doctors, nurses and hospital…
read nowCOVID-19 delays contactless payment at NYC transit stations
June 5, 2020
The COVID-19 pandemic is expected to delay expansion of New York City's Metropolitan Transportation Authority's new contactless fare payment system, OMNY…
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Navigating the new retail experience: Changing expectations
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product at LiveArea, explains why it's an ideal time for retailers to reassess the customer experience they should be…
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Retailers set hours for those at risk in pandemic
June 4, 2020
Seniors and those vulnerable to the coronavirus are getting their own shopping time at several retailers including Kohl's, J.C. Penney and T.J. Maxx.
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Timberland taps Klarna for flexible pay option
June 4, 2020
Outdoor lifestyle brand Timberland is partnering with Klarna, a payments and shopping provider, to offer its U.S. e-commerce customers a buy now, pay later…
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Banana Republic donates $20M in new clothes for those in need
June 3, 2020
Banana Republic, in partnership with a non-profit, is donating over $20 million dollars in new clothes to Americans in need, including those unemployed due to…
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Lowe's launches video chat to help its pros manage jobs
June 3, 2020
In an effort to help keep its roster of professional craftsmen and women working, Lowe's Home Improvement is launching a free video chat service called Lowe's…
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