Customer Experience News & Media
Top emerging technologies transforming the retail experience
As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.
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Don't expect coin change at Kroger
July 13, 2020
Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.
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Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction
July 13, 2020
A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial…
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7 ways to prepare your brand for the post-crisis world
by Bruce Levinson — Client Partner, SGK
Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…
read now4 ways loyalty programs can drive digital engagement
These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…
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Immersive commerce leads retail’s jump to light speed
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.
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Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Grocers online business model needs work, reveals report
July 9, 2020
The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…
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Walmart prepping Amazon-like membership strategy
July 8, 2020
Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…
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Mastercard launches shop locator tool in U.S., Canada
July 8, 2020
Mastercard announced the regional launch of ShopOpenings.com, a tool that can tell cardholders which shops and businesses are back open as communities…
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AiFi on track to deploy 330 automated stores by 2021
July 7, 2020
AiFi, a provider of an automated, self-service store, is on track to deploy 330 new and retrofitted autonomous stores by the end of 2021, according to a press…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
read nowOklahoma town installing COVID-19 protection kiosks
July 7, 2020
Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.
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Why retailers should embrace deflection for better customer service
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…
read nowHow Tory Burch is navigating through COVID-19
July 3, 2020
In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Improving retail productivity within the ‘new normal’ environment
by Simon Hedaux — Co Founder, ReThink Productivity
Simon Hedaux, founder and CEO of Rethink Productivity, shares his insight on how being productive is not just about cutting costs, it’s about doing more with…
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Las Vegas casinos take a betting approach to encourage mask wearing during pandemic
July 2, 2020
Caesars Entertainment really wants visitors to their five Las Vegas casinos to wear a mask while enjoying all the fun, and even launched a special customer…
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Great Clips debuts text service to boost customer experience
July 2, 2020
Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives…
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Lens maker launches AR sunglass experience via the smartphone
July 2, 2020
Lens maker Bollé is offering an augmented reality sunglass experience that lets shoppers try out its Phantom lens technology without ever touching the glasses.
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