How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

New York airport expands Terminal B consumer services

March 21, 2019

Terminal B at New York's LaGuardia aiport now features an Uber Rider Center, Starbucks and the C Bar.

Tesla decides to keep most store locations open

March 21, 2019

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.

Former Ulta leader tapped as Joann Stores CIO

March 21, 2019

Varadheesh Chennakrishnan, formerly an IT leader with Ulta Beauty, has been named CIO for Joann Stores.

New York's Hudson Yards retail, restaurant hub open for business

March 20, 2019

Hudson Yards, a new retail and restaurant hub in Manhattan, New York, is open for business.

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Levi Strauss taps Reflect, D3, BrightSign for flagship’s visual experience

March 19, 2019

Levi Strauss & Co. has teamed up with D3, BrightSign and Reflect for a visual experience at its flagship store in Times Square, Manhattan.

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Jewelry store transforms customer experience with AR digital signage

by Bradley Cooper — Editor, Connect Media

Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…

Quiktract launches mobile contract, payment app

March 15, 2019

Quiktract Inc. recently launched its mobile app on the App Store and Google Play. This app provides contracts and mobile payments for the person-to-person…

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

Self-serve kiosk offers another return option for retailers

March 13, 2019

Happy Returns is launching a self-service kiosk option that can handle both in-store and online retail returns.

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…

Farmstead expanding refill/save program

March 12, 2019

In response to customer response, online grocer Farmstead is expanding its refill and save program by adding hundreds of items.

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

Business enterprises slacking on mobile security, claims study

March 11, 2019

The latest Verizon Mobile Security Index reveals that nearly half, 48 percent, of enterprises are sacrificing security in order "to get the job done."

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

Amazon shuttering pop-ups come April

March 7, 2019

Amazon is planning to close all its 87 pop-up locations starting in April.

How digital signage software delivers a personalized customer experience

by Bradley Cooper — Editor, Connect Media

The modern customer can pull up information instantly on their phones, and retailers and other businesses have struggled to compete for customer's attention.