Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

Digital transformation: The key to a truly engaged customer and workforce

Dan Power, U.K. regional manager at OneLogin, explains that as retailers harness the power of technology to deliver improved employee user engagement the…

Tahini brands pulled off shelves after multistate salmonella outbreak

February 28, 2019

A multi-state salmonella Concord outbreak has led federal food safety authorities to issue a warning and recall of Achdut Ltd. tahini. The FDA and U.S. Centers…

Podium named to most innovative list for 2019

February 28, 2019

Interaction management platform Podium has landed on Fast Company's annual list of the world's most innovative companies for 2019.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Texas-based retailer priming for growth

February 27, 2019

Neighborhood Goods, a Texas department store concept featuring dozens of brands as well as a communal event area and restaurant/bar experience, plans to launch…

Is your gift card program ready for Gen Z?

Theresa McEndree, vice president of marketing, Blackhawk Network, outlines four key tips to help brands implement gift card programs for the youngest…

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience....

Walmart.com debuts online home décor brand

February 26, 2019

There's a new brand at Walmart.com and it's aimed at the home décor and accessory shopper.

Crate and Barrel teams up with Handy for décor assembly, installation services

February 25, 2019

Crate and Barrel is partnering with Handy to provide customers furniture assembly and home décor installation services.

Walmart, Deliv delivery partnership ends

February 25, 2019

Walmart now has one less delivery partnership after ending its partnership with Deliv for same-day grocery delivery.

Kagan: Make it easier for customers to love you with "sense of store"

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that…

Lloyds Bank debuting cashback pilot at retailers

February 22, 2019

Lloyds Banking Group has launched a pilot program to incentivize retailers to give cash back at the point of sale in response to criticism that consumers are…

Samsonite taps Cappasity tech for enhanced online product viewing

February 21, 2019

Samsonite is using Cappasity technology to provide shoppers and customers an enhanced view of its online products via 3D visualization.

Kibo aims to boost retail solutions with Certona acquisition

February 21, 2019

Kibo, a cloud commerce company, is acquiring Certona, a real time omnichannel personalization provider, in a quest to offer retailers a more powerful set of…

Vend taps Epson printer for retail POS

February 20, 2019

Vend, a cloud-based POS and retail management software provider, has adopted the Epson TM-m30 compact receipt printer to help retail clients deploy more…

Walmart launching VR experience tied to DreamWorks film

February 20, 2019

Walmart will soon be setting up 50-foot tractor trailers that will be home to a virtual reality experience involving DreamWorks' "How to Train Your Dragon…

5G is here and promises to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

5G technology promises to make it easier for retailers to access cloud technology, and to enable faster development of both business and consumer services.

In-person customer service ranks high with consumers, reveals study

February 19, 2019

More than half, 65 percent of consumers, view quality of service in the store as a key element in deciding where to shop.

Oracle debuts demand forecasting service for retailers

February 18, 2019

Oracle's Retail Demand Forecasting Cloud Service aims to help retailers boost inventory management by providing a single view of demand through the product…