Social media customer care best when humans and bots are at play

Tara Jones, business consultant, Allant Group, offers up five considerations for a mindfully sound social care strategy to help retailers enhance the customer…

How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…

Stanley Security debuts retail reporting, video surveillance for loss prevention needs

January 25, 2019

Stanley Security is launching Trends, an exception-based reporting and video surveillance for retail organizations aiming to reduce retail shrinkage, boost…

Amazon Scout is latest self-driving delivery approach

January 25, 2019

Amazon is piloting an electric self-driving delivery service, called Scout, that can traverse sidewalks to drop off packages.

Retailers and Big Data: How analyzing data can help meet consumer shopper demands

Brahmajeet Desai, director of marketing, Kyvos Insights Inc., offers insight on why creating exceptional shopping experiences is now expected of stores and how…

Autonomous stores coming fast, but is Amazon Go on first?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…

Omni-digital vs omnichannel: What is the difference?

Julien Rio, head of marketing at Dimelo, examines why the concept of the omni-digital, often overshadowed by the omnichannel, still need to gain acceptance in…

Target debuts mobile payment, contactless card options

January 22, 2019

Personalization reforms retail industry: Maximizing in-store digital experiences

by Ricardo Belmar — Sr Director, Global Enterprise Marketing, Infovista

Ricardo Belmar, InfoVista senior director, global enterprise marketing, maps out why retail IT teams must have needed data and insight to keep digital in-store…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

Stop & Shop preps driverless cars for Boston delivery

January 21, 2019

Stop & Shop will launch a number of driverless groceries in the Greater Boston area starting this spring.

L'occitane taps AI alerts for faster digital experience response

January 21, 2019

Cosmetics retailer L'occitane en Provence is using Contentsquare's AI Alerts for faster response to digital experience anomalies.

Long Island outlet operator giving gift cards to furloughed workers

January 21, 2019

The Tanger Center outlet on Long Island, New York is providing gift cards to federal workers not getting paid during the government shutdown.

5G, AI, AR reflect the changing retail world on display at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and…

AI leading the retail tech charge, claims report

January 18, 2019

Artificial intelligence is the focus of the most pilots and leading the technology pack when it comes to future adoption, according to a survey conducted by…

Walgreens Boots Alliance, Microsoft team up to drive delivery, retail innovations

January 18, 2019

Walgreens Boots Alliance and Microsoft have signed a seven-year commitment to develop new technology, retail innovations as well as healthcare delivery models…

Home Depot, Zivelo share insights at NRF on building the 'store of the future'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining…

Webinar offers insight on reducing retail employee shrinkage, savings on operating costs

Stanley Security CEO Matt Kushner will outline Stanley Security's loss prevention solution, which combines video surveillance with exception-based reporting as…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

PCMS taps Tanya Bowen as chief digital leader

January 15, 2019

Retail commerce software and services company PCMS has named Tanya Bowen as chief digital officer.