Research: Consumers more comfortable dealing with customer service robots

April 2, 2019

Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…

Why retailers must reinforce data security to build customer trust

Sean Ventura, chief information security officer at Atmosera, explains that by locking down systems, adopting new technology and determining a plan of response…

Red Wing Shoe Company opens flagship in New York City

April 1, 2019

Red Wing Shoe Company, a 110-year-old footwear retailer, has opened a flagship store in Manhattan, New York, at 11 Penn Plaza.

How AR, AI play into delivering a personalized shopping journey

Displaydata's Paul Milner explains why retailers are in a prime position to capitalize on the growing gravitation toward AR and AI in order to make more…

Wayfair prepping physical retail store for Massachusetts

March 29, 2019

Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.

Apple retail honcho taking leave come April

March 29, 2019

Apple's top executive in charge of boosting both its brick-and-mortar store design, and online operations, will leave the role after five years come next month.

Sally Beauty debuts mobile-first site, adds Apple Pay, Instagram shopping

March 29, 2019

Sally Beauty Holdings Inc. has launched a redesigned mobile-first website, added Apple Pay as a payment option and built a mobile app in its effort to…

Why it's time to get online sizing accurate

Ronen Luzon, CEO of My Size, believes it's time to solve one of the biggest pain points for retailers and consumers -- getting online sizing to work and work…

San Francisco mulls ban on cashless merchants

March 28, 2019

San Francisco is considering a ban on cashless retailers, following in the recent footsteps of the city of Philadelphia and the state of New Jersey. 

McDonald's aims to drive more personal customer experience with tech acquisition

March 28, 2019

Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield. McDonald's aims to use the…

ICX Association extends Elevate Awards deadline to April 15

March 27, 2019

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…

Bank of America's Erica virtual assistant boasts 6M users

March 27, 2019

Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.

Domino's teams with Xevo to launch in-car ordering

March 27, 2019

Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

Cosabella launches subscription lingerie service

March 25, 2019

Cosabella is launching a monthly lingerie subscription box service utilizing the Snap+Style Business curation platform.

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

Retailers: We're behind on off-site consumer engagement

March 22, 2019

More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…