Customer Experience News & Media
Amazon welcomes Ford used cars to Amazon Autos portal
November 28, 2025
Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.
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Old Navy arrives on DoorDash
November 26, 2025
Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.
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The consumer psychology of last-mile delivery: Why reliability beats speed
by Sheila Berry — CRO, UniUni
The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.
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Target debuts app experience in ChatGPT
November 24, 2025
Target has launched a conversational, curated shopping experience in ChatGPT.
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The ROI of getting shoppers into the holiday spirit with in-store visuals
by Gerry Price — President & CEO, North America, The Look Company
A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…
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Dog grooming service Woof Gang chief talks digital roadmap strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Product Launch: APOLLO Round Touch Tables
Introducing APOLLO true round multi-touch tables, with 10 touch points and customizable software for round displays.
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Woof Gang debuts app for booking, managing appointments
November 19, 2025
Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.
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Target debuts AI-powered holiday shopping experience
November 18, 2025
Target aims to make holiday shopping easier, smarter and more fun and has debuted AI-powered tools to make that happen.
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Netflix hits the mall offering up immersive experiential experiences
November 17, 2025
Netflix, a subscription streaming service, is tapping the mall experience in its initial experiential strategy — a Netflix House that's opening in the King of…
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Let's Talk Retail Episode 5: How Produce Recognition Tech is Revolutionizing Self-Checkout
This episode of Let’s Talk Retail explores how AI-powered produce recognition is transforming grocery checkout. Toshiba’s Johanna Hinkle explains how smart…
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How privacy and trust is the new formula for winning customers
by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN
Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…
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Tommy Bahama taps Aptos ONE for next-gen retail experience
November 13, 2025
Tommy Bahama is deploying the Aptos One mobile point-of-sale application to enhance the guest experience, optimize store operations and support growth…
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How AI fraud detection protects retail loyalty programs
by Casper Luchies — Account Executive & SDR Team Lead, Klippa
Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…
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Tariffs will impact prices as holiday shopping season arrives
November 10, 2025
The tariffs enacted by President Donald Trump since April will impact prices just as the holiday shopping season arrives.
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Walmart debuts AI shopping tools as holiday season arrives
November 10, 2025
Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.
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AR reality experience propelling an engaging footwear shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.
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Amazon building smart delivery glasses to help drivers
November 5, 2025
Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.
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From the Living Room to the Waiting Room
QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.
Presented by Zebra Technologies
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