Manhattan hotel boosts guest experience with cloud technology

July 31, 2024

Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…

Kiosks offer travel tips for Regina, Saskatchewan tourists

July 31, 2024

Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…

Getting the digital experience right

by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix

Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.

Retail service skills needed to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…

Campari VP talks Gen Z consumer, value of authenticity in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…

Fresh Value stores introduce AI-powered ammunition vending machines

July 30, 2024

Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.

MIT designing AI-powered robot that bags groceries

July 29, 2024

MIT researchers are designing a robotic system to tackle bagging groceries.

Why independent retail stores are gateway to powerful multicultural consumers

by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media

Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…

Aldi tests food vending machines

July 26, 2024

German grocery chains Aldi and Rewe are testing food vending machines offering fresh produce and staples around the clock, according to a Basic Tutorials…

Michaels teams with DoorDash, Uber Eats to expand delivery options

July 26, 2024

Michaels, a creative arts and crafts retailer, is expanding same-day delivery via partnerships with DoorDash and Uber Eats.

Southwest updates seating policy to assigned seats

July 25, 2024

Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…

Star Micronics Unveils the Next mC-Print3: Connectivity and Sustainability Redefined

The mC-Print31Ci and mC-Print31CBi thermal receipt printers, featuring CloudPRNT Next and Ultra-C technology, set new benchmarks in speed, efficiency, and…

Coach debuts in metaverse

July 23, 2024

Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.

Footwear retailer WSS taps Aptos for mobile POS

July 22, 2024

WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.

Grubhub teams with Albertsons on delivery partnership

July 19, 2024

As part of a new partnership between food order and delivery service Grubhub and the Albertsons Companies, nearly 1,800 Albertsons brand stores in 34 states…

Leveraging in-store retail media to engage Gen Z

by Samantha Giaver — Head of Global Sales, ADvendio

Gen Z consumers interact with brands more deeply and broadly than other cohorts, so it is important retailers develop the insight and expertise to reach them.

Delivery playing key factor in customer experience

July 18, 2024

Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…

How to collect, analyze and act on customer feedback

by Smitha Baliga — CEO/CFO, TeleDirect Communications

Customer feedback is an immensely helpful tool but are you utilizing it to its full potential?

Costco increasing membership fees come September

July 11, 2024

Costco will increase its membership fees as of September 1, impacting 52 million members.

How smart retailers are creating frictionless shopping experiences

by Sajid Mohamedy — EVP, Growth & Delivery, Nisum

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…