Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility

by Brian Higgins — Chief Customer Experience Officer, Verizon

One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.

Home Depot leaders will hit store floors each quarter

October 31, 2024

Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.

Walmart debuts same-day pharmacy/goods delivery

October 30, 2024

Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…

From storefront to screen: A modern retailer's guide to leveraging technology for success

by Taylor Harnois — General Manager, eTailPet

By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…

Gold retailer taps Tera Fead as COO

October 29, 2024

American Hartford Gold has tapped Tera Fead as its new COO.

The future of retail: Embracing cashless transactions, enhanced connectivity

by Stephen Kowal

With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…

MovieMax cinema launch features self-service kiosks

October 24, 2024

The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…

Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces

by Greg Jones — CEO, tutch

While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…

True Botanicals powers personalized experiences via Wunderkind's identity network

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…

Wayfair launches Wayfair Rewards loyalty program

October 22, 2024

Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…

Sam’s Club launching 1st all-digital store

October 22, 2024

Sam's Club will be launching its first all-digital store this month.

Webinar: Microsoft's formula for the best online customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will provide a practical roadmap for improving the customer experience with AI.

Ikea kiosk helps shoppers find the perfect mattress

October 21, 2024

Ikea's Upptäcka kiosk allows customers to find the perfect mattress based on their sleeping patterns, according to an Insight DIY report.

Aldi discounts require staff help at self-checkout

October 21, 2024

Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at…

Wegmans teams with DoorDash for super fast delivery

October 18, 2024

Wegmans Food Markets has partnered with DoorDash to offer customers delivery in under an hour's time.

Walmart expanding vet, grooming center locations

October 17, 2024

Walmart will open five more veterinary and grooming centers in the next month in its quest to become a dominant destination for pet owners.

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Poor store experiences will drive UK lost retail sales

October 16, 2024

Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.