Focus! But on what?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Many of the most successful people I know attribute a great deal of their success to their ability to focus their time, effort and energy. The question is, how…

CXM company Sitecore acquires e-commerce vendor commerceserver.net

November 20, 2013

Sitecore, a provider of customer experience management software, announced that it has acquired commerceserver.net. According to the companies, the acquisition…

RSR releases omni-channel self-assessment tool for retailers

November 20, 2013

Retail Systems Research has announced the launch of the RSR Omni-channel Maturity Survey, an online self-assessment tool that helps retailers determine where…

Ebay: The other e-commerce giant that is reinventing retail

by Chris Petersen — Owner, IMS

Why do today's most innovative retailers seem to start with a vowel?

Westfield, eBay partner to launch digital storefronts in San Francisco

November 20, 2013

Westfield Labs, an entity of the Westfield Group, has unveiled its first partnership pilot with eBay, which it says unites the power of mobile and online…

E-commerce platform for SMB adds mobile capabilities

November 19, 2013

Volusion, a provider of e-commerce software and services for small to medium-sized businesses, has released an assortment of features to help its merchants…

Building an “Insurance Store in a Box” Solution

From an innocuous request-for-info email 2 years ago, Meridian and Direct General Auto Insurance commenced on the path of a self-service solution that would…

Acosta Mosaic Group introduces Shopper Solutions agency

November 19, 2013

Acosta Mosaic Group has announced the launch of its retail design agency Shopper Solutions. The newly formed agency is a combination of AMG's retailer-facing…

The window to win or lose brand loyalty? 76 seconds.

November 19, 2013

LivePerson, a provider of digital engagement solutions, has announced the results of its second annual "Connecting with Customers" research, a comprehensive…

Meridian Provides Convenient, Secure, User-Friendly Sales Locker Solution.

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The next step in self-service solutions is a convenient, secure, user-friendly purchase pickup station for buyers (both online and in-store).  Meridian calls…

How to survive your first holiday season as a retail manager

by Bob Phibbs — CEO, The Retail Doctor

When I was in college, I worked nights and weekends in a department store. I was there for the the guys shopping on Christmas Eve and for the after-holiday…

New survey reveals consumer holiday shopping habits

November 18, 2013

A new survey published by Alliance Data Retail Services shows that consumers are being more cautious with their shopping this holiday season, taking longer to…

Mobile POS boosts sales 318 percent at specialty retailer Alex and Ani

November 18, 2013

Launched in 2004, retailer Alex and Ani has enjoyed tremendous growth over the past few years, and as a result, the traffic in its stores was increasing…

Five steps toward developing 'programmable retail'

Retail strategist discusses how to bring certain characteristics of the e-commerce world to the brick-and-mortar store.

Symphony EYC unveils loyalty campaign management platform

November 18, 2013

Retail solution provider Symphony EYC has announced the availability of Symphony EYC Engage, a next-generation targeting analytics and loyalty campaign…

DigitalPersona introduces customer and employee biometric authentication system

November 18, 2013

DigitalPersona Inc. announced a new biometrics-based solution that allows security-minded enterprises to authenticate customers and employees in real time…

World's largest online bike store adds 360-degree imagery

November 13, 2013

Chain Reaction Cycles has partnered with SpinMe to boost its online sales with interactive imagery as its customer base diversifies to include a broader…

Report: Only 16% of mobile retail sites load quickly enough

November 13, 2013

Consultancy The Search Agents has released the results of its study of the mobile sites of the top 100 U.S. multichannel retailers, scoring each of them on…

Smartphones are transforming retail, not with technology, but with messy humanity

A profound transformation in retail is now underway. But it's not what you think.

Venezuela military seizes big-box retail store, lowers prices

November 11, 2013

Violent rhetoric and imagery can be common in marketing, what with retailers slashing prices at a pace that would make Jason Voorhees say "Hey, whoa, let's not…