Study: Annoying music drives customers away

November 3, 2011

Half of Britain's shoppers have left a store because they were annoyed by the music, according to a study by Immedia Plc, a company that develops music…

In the blink of an eye ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

It's no secret that supermarkets spend literally hundreds of millions of dollars on advertising. They spend money on television, radio, print, email, online…

Baynote, TouchCommerce partner to personalize consumer engagement

November 2, 2011

Baynote, a provider of e-commerce personalization solutions, and TouchCommerce, a conversion marketing solutions provider, have partnered to personalize online…

Five ways to make your store sensational

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Like it or not, if you want to bring more customers in, it makes sense (and dollars as well) to make your establishment sensational. That's because statistics…

Digby demonstrates its In-Store Mobile app

Digby mobilizes retailers by helping them take a strategic approach to in-store mobile engagement and mobile commerce, delivering a unique retail branded…

Adidas installs virtual footwear wall

October 31, 2011

Adidas has installed a virtual footwear wall at its flagship London store, according to a story published on Fashion United.

Mercatus Concierge for Mobile launches with QR, NFC

October 31, 2011

Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for…

My "Generous Brand" travelogue: Anaheim, London, Starbucks

by Mark Murray — Director, The Store Channel

As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…

RECOMMERCE doesn't dilute sales, it increases customer understanding

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…

Maritz Research releases customer experience measurement benchmarking tool

October 27, 2011

Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…

Chadwick Martin Bailey unveils new customer experience management software

October 26, 2011

Chadwick Martin Bailey (CMB), a Boston-based custom market research firm, has announced the launch of Pinpoint Suite, a customizable collection of web-based…

Five necessary steps for integrating your mobile and in-store retail channels

The face of the in-store retail channel is rapidly changing with the evolution and integration of mobile.

Harvey Mackay: Taking care of customers is taking care of business

Nothing, absolutely nothing, is more important in running a business than stellar customer service.

A week later, we're still thinking about Steve

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

It's been a week since the world lost Steve Jobs. That sounds like a typical, dramatic and overblown statement from the media, but this is the rare case in…

President Bill Clinton to keynote National Retail Federation 101st annual convention

October 11, 2011

The National Retail Federation has announced that President Bill Clinton, founder of the William J. Clinton Foundation and 42nd president of the United States…

Is the age of 'more' and 'faster' replacing 'the customer is king'?

by Harry Friedman

I admit it. I am a lot older physically than I think I am mentally. As Dr. Evil said so eloquently to his newfound son in the Austin Powers movie, "I'm hip."

Report: The desire for the 'Apple Store experience' is being driven by retail CEOs

October 6, 2011

Tablets and smartphones are redefining the retail shopping experience and will be a $5 billion market per year by 2015, according to a research study released…

NRF: Steve Jobs leaves 'a legacy that will inspire retail companies for decades to come'

October 5, 2011

National Retail Federation President and CEO Matthew Shay released the following statement on news of the passing of Apple founder Steve Jobs:

Steve Jobs' lasting legacy for retail

Jobs' vision and Apple's execution have had a transformative effect on the retail industry, both in-store and on-line.

Do you need a chief customer officer?

by Jeanne Bliss — Founder, CustomerBliss

CEOs no longer need to be convinced of the importance of developing relationships with profitable customers and keeping them around. What they need now is…