Best Buys are after five in Fox Point

by Lisa Biank Fasig — Director, JZMcBride and Associates

Disenchanted employees of Target, Best Buy and other retailers who are facing the prospect of working Thanksgiving evening — and we mean all evening — should…

Poll: Retailers to lose customers if shelves aren't full

November 21, 2011

Nearly 70 percent of U.S. adults would avoid shopping at a retail store if they encountered empty shelves, according to a nationwide survey commissioned by…

Toys "R" Us intros new mobile solutions

November 21, 2011

Toys"R"Us shoppers have more ways to stock up on gifts this holiday season. In addition to updates made to store's iPhone and Android apps, Toys R Us has…

Barneys New York going 'Gaga'

November 21, 2011

Barneys New York has opened its GAGA'S WORKSHOP, a take on Santa's workshop that includes a transformed retail environment, holiday windows, a Gaga interactive…

Maximizing sales during the Christmas rush

by Harry Friedman

'Twas the day before Christmas and all through the store,Not a salesper­son was available, so I walked out the door.

Survey names top 10 retailers for customer service

November 20, 2011

Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…

Checkpoint Systems helping Books-A-Million enhance customer experience

November 20, 2011

Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry, today announced…

Social shopping: Are we there yet?

Retailers are increasingly turning to social media, but how many have realized its potential?

How Google Street View might open the e-com door for small retail

by Doug Stephens — President, Retail Prophet Consulting

If you use Google maps, then you're probably familiar with Street View. As the name suggests, Street View allows users to literally fly down to street level…

Speed up sales by using QR codes

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

In addition to sushi and bonsai trees, we can thank the Japanese for QR codes, those black-and-white patterned squares that have become ubiquitous.They were…

AT&T testing new store concept in Chicago

November 16, 2011

AT&T, with 2,300 stores, is one of the country's largest retailers, but now it's on a mission to be the best when it comes to customer service.

Unintentional branding

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When we think of branding we tend to think of very large companies with hundreds of millions of dollars to spend on branding.

Store employees balk at early Black Friday openings

November 15, 2011

Black Friday is quickly approaching as major retailers kick of the holiday shopping season earlier each year, hoping to be the first stop for Thanksgiving…

Survey: Consumers trying more fashion retailers in 2011

Thirty-two percent tried a new fashion retailer in the past 90 days, up from 14 percent in 2010.

What every company should take from Barnes & Noble: a page from their corporate playbook

by Aaron Shapiro — CEO, HUGE

Time and time again we've seen the same story play out: An established industry player ignores digital and ends up in a fight for survival against a brash…

HFA and Retail Radio announce licensing arrangement for in-store music

November 8, 2011

The Harry Fox Agency Inc. (HFA), provider of rights management, licensing and royalty services for the music industry, and Retail Radio, one of the fastest…

CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

CETW11: 3 ways self-service enhances the customer experience

Attendees learned about three successful self-service deployments.

The five things to know about "Retail Five Things to Know" blog posts

by Mark Murray — Director, The Store Channel

As I am a novice at this "blog thing," I went on a quick web safari to see how my maiden voyage with RCE measured up. On the journey, I discovered the rhythm…

Survey: Kohl's is America's favorite fashion retailer

November 7, 2011

Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…