Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Home Depot announces barcode program for smartphones

March 23, 2011

According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…

Sunrise MarketPlace launches redesigned website

March 23, 2011

Sunrise MarketPlace, a Citrus Heights, Calif., retail and business district, has partnered with Mallfinder, a developer and provider of integrated marketing…

Miva Merchant offers mobile commerce option to online store owners

March 23, 2011

Miva Merchant, an e-commerce software company, has released a new mobile e-commerce framework designed to give online store owners the ability to develop…

Payvment paves the way for shopping on social networks

by Kim Williams — Reporter, NetWorld Alliance

Facebook Shopping Mall sets the stage for the next major shopping portal.

Globys announces data-driven customer experience solutions suite

March 20, 2011

Globys, a provider of data and analytics solutions for the telecommunications market, has announced a comprehensive customer-experience suite of solutions that…

Organization engagement: Five key steps to aligning around the customer

Retailers might think they're customer-centric, but many customers experience the opposite.

Jones Lang LaSalle launches social media tool in retail sector

March 20, 2011

Jones Lang LaSalle Retail, a leading retail service provider, has added live retailer social streams on the websites of the centers it manages. The new…

Fast Company names its 'Ten most innovative retail companies'

March 15, 2011

FastCompany.com posted its list of the Ten Most Innovative Companies in Retail yesterday, with Groupon topping the list. Reasons for the honor range from…

Apple praised for its role in helping the people of Japan

by James Bickers — Editor, Networld Alliance

Kevin Rose, the founder of Digg and a technology angel investor, published on his blog an email he received from an Apple employee in Japan. It tells a story…

Marketing and 'the wrong hero'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Marketing messages must be great stories ... about the true hero.I wish I could remember the source of this elegant language for the person certainly deserves…

Adidas opens women-only concept store in Korea

March 14, 2011

According to Fibre2Fashion.com, Adidas has opened its first women-specific retail store in Korea, which focuses on customer service for a more personalized and…

Honor What Customers Care About

by Jeanne Bliss — Founder, CustomerBliss

CustomInk is a $70 million T-shirt shop that prints custom T-shirts for family reunions and group and business events. Because actual people at CustomInk…

AT&T offers customers location-based mobile advertising

by Kim Williams — Reporter, NetWorld Alliance

Customers are concerned about charges for text ads and number of messages.

Canadian entrepreneur developing RFID for smartphones

March 13, 2011

According to NBBusinessJournal.com, a Canadian entrepreneur is developing an RFID tag for use in big-box retail stores to help customers with product…

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

New study says creating emotional ties with consumers is a successful strategy

March 9, 2011

According to NRF.com, a recent research study by Kurt Salmon, a global management consulting firm, says that consumers feel a personality connection to the…

Are interactive window displays the future of retail?

March 9, 2011

According to NewsElectronics.co.uk, researchers at the Fraunhofer Institute for Telecommunications, Heinrich Hertz Institute are working on a prototype for…