A&F reveals details of new Paris flagship store

July 20, 2011

Perched on the Champs Elysees, Abercrombie & Fitch's newest flagship store in the heart of Paris boasts 31,000 square feet over four floors of richly…

Nike redesigns its London 1948 retail space

July 20, 2011

According to music and lifestyle magazine RWD, Nike has redesigned its 1948 retail space in London. Originally opened in the summer of 2008, the venue is "part…

Five ways to use mobile to drive positive brick-and-mortar shopping experiences

Extending the aisles, using games to engage shoppers among the ways mobile can make in-store shopping better.

Retailers turning to tech-enabled touch points

July 14, 2011

Seventy percent of retailers are empowering their employees with technology-enabled touch points — including digital signage and self-service kiosks — to help…

Not So Pretty in Pink

by Lisa Biank Fasig — Director, JZMcBride and Associates

Customer experience: Southern hospitality at its finest

by Peggy Carlaw — VP, Impact Learning Systems

I live in the happiest place in America. No, it's not Disneyland, it's San Luis Obispo, California. At times, it feels like I'm in a small southern town where…

Microsoft makes surprise decision to expand retail presence

July 13, 2011

A story at WindowsITPro.com reports that Microsoft will dramatically step up the pace of store openings over the next two years.

Study affirms importance of in-store technology

July 12, 2011

Retailers are turning to technology to boost customer satisfaction, productivity and multi-channel sales, according to a study co-sponsored by HP and RSR…

Walmart gas discounts: Will they change the fuel incentive landscape?

by Sharon Goldman — Senior Director, COLLOQUY

That value isn’t necessarily derived from lower prices — though, of course, price is a strong loyalty motivator for consumers. As a giant retail leader that…

Stop marketing already!

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

We live in an age George Jetson would consider futuristic (sans the flying cars, of course). We have pushbutton everything. Pushbotton marketing, pushbutton…

Rosetta Stone launches 'experience store' concept

July 11, 2011

A Business Wire story at MarketWatch.com reports that Rosetta Stone has opened two new concept stores in West Hollywood, Calif., and McLean, Va. Both stores…

Retail trends go under the microscope at August Summit

Consumer trend experts Vickie Abrahamson and Mary Meehan will share the findings of their latest research.

Oracle confers 2011 Retail Excellence Awards

July 10, 2011

Oracle announced its 2011 Retail Excellence Award winners recently at its annual Oracle Retail CrossTalk conference. The awards recognize outstanding…

Mercedes Dealers get top marks for retail experience

July 10, 2011

According to a report in MediaPost.com, Mercedes dealers received the highest satisfaction index rating for the third year in a row in the Pied Piper Prospect…

Avoiding your Napster Moment

by Doug Stephens — President, Retail Prophet Consulting

In a previous post I talked about how companies are often blind-sided by what I call Napster moments. Napster moments are radical, game-changing innovations…

Safeway Borrows a Page from the Travel Industry

by Sharon Goldman — Senior Director, COLLOQUY

We’ve known for a while that Safeway, North America’s second largest grocery chain, has been on the right track when it comes to the Enterprise Loyalty…

Muzak extends partnership with Sports Authority

July 6, 2011

Muzak, a Mood Media company and provider of sensory branding services for business in North America, announced today that it has signed a new agreement with…

NIKE, Hurley and Converse open third Salvation retail store

July 6, 2011

According to a Business Wire story on MarketWatch.com, Nike continues to make retailing inroads into the youth-oriented action sport and culture market with…

You have got to hit the customer

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

No, not literally! Although while hitting customers would obviously be bad for business, it would give you a chance to build a relationship with Bubba the Bail…

Interactive window displays debut in UK

July 4, 2011

Hidden Creative, a Manchester, UK creative agency, has unveiled the newest in window displays: a fully interactive display that window shoppers control with…