NRF: Cisco study shows shoppers want tech-savvy experiences

January 10, 2011

Most retailers assume consumers want to implement technology into their shopping experiences, but executives from Cisco Internet Business Solutions Group…

NRF: Convergent technologies on the retail horizon

Shoppers want a seamless cross-channel experience; retailers who miss on convergence could fall behind.

Educating the Buyer

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

If you want leverage in a sales call...

HP's new retail digital signage, POS offerings at NRF BIG Show

by Christopher Hall

HP continues its move into the digital signage space and strengthens its retail offerings at the BIG Show.

Livetweet: Follow the NRF 2011 Big Show

This weekend, the retail world will converge on New York City for the NRF 100th Annual Convention & EXPO. The event takes place January 9-12 at the Jacob…

Social media integrated into new ReAct retail digital signage

January 6, 2011

Interactive merchandising solutions firm MTI announced that it has integrated popular social media tools that influence how people shop directly into its new…

Shedding legacy practices is key to building great customer experiences

There is opportunity for those who grasp that customers will respond to an experience delivered from their point of view.

Study: Shoppers in larger malls respond better to digital signage

January 5, 2011

London — Shoppers respond better to digital advertising in larger malls because they are consistently happier and more engaged, according to the second wave of…

Further Evidence...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...that low-price strategies have a finite life. 

Unbendable Customer Experience Rule #4

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Bad customer experiences get the attention. Good ones get the profit.

Attention is Good, Isn't it?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

The wrong kind of attention doesn't help retailers one bit when it comes to customer experience and word-of-mouth. 

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

In Every Sale

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Someone is training...

Apology to BOA

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

...and to you.

Unbendable Customer Experience Rule #3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Never let your business processes dictate your customer's experience.  More>>

2011 -- The Year of Retail Redesign

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…

Why Your Incentive Plan Might Be Killing Sales

by Doug Stephens — President, Retail Prophet Consulting

New research into human motivation may hold some surprises for companies who have long held to the "carrot and stick" approach to incentives.  The truth is…

NRF announces 2011 award recipients

December 20, 2010

The National Retail Federation has announced that executives from Nordstrom, The Container Store, Urban Outfitters and Sir Philip Green of Arcadia Group, which…

Unexpected Consequences

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I must admit I never saw this one coming.