ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

The next era of retail disruption: Experience

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as…

Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

The clash of a crying toddler and the customer dining experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Uber, Nordstrom, Macy's take arms, and Armanis

by Bryan Pearson — President, LoyaltyOne

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused…

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

The ultimate retail disruptors: Shoppers are the new POS

by Chris Petersen — Owner, IMS

Why do retail stores still have "cash registers"?

How retailers can win by making things easier

by Pat Bakey — General Manager Consumer Industries, SAP

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

A customer service journey map can lead to instant gratification

by Shep Hyken — CAO, Shepard Presentations

Customer experience expert outlines how a customer journey map can lead to instant gratification and avoid 'instant misery' for customers.

How to turn angry customers into customer evangelists

by Shep Hyken — CAO, Shepard Presentations

Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the…