Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Just for you... here's the one word that matters

by Susie Pecuch — Client Contact, The Customer Experience Architects

Amidst the many fancy and impressive business theories, advice and strategies for retail success, there is actually only one word that really matters.

The Art of Saying "No"

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Whose Brand Is It Anyway? How To Stifle A Business: Us Versus Them

by Bob Phibbs — CEO, The Retail Doctor

One of my first clients was a Best Western hotel nearly twenty years ago and I’m going to share with you about them to illustrate a common challenge to…

Retail Customer Experience: Change or Die

by Bob Phibbs — CEO, The Retail Doctor

To compete in 2010 you've got to ask the hard questions and then find the answers. Generations of Americans have owned their own jewelry store and generations…

New Orleans - The Ultimate Customer Experience?

by William Cusick — President, Customerspectives

I just got back from three days on a business junket of sorts in the Big Easy. I've been to NOLA a few times and the after-effect is always the same: I need…

Sears goes above and beyond for police widow

by James Bickers — Editor, Networld Alliance

Old-fashioned customer service values are on display in Pennsylvania, where the retailer is coming to the aid of the wife of a fallen officer.