Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

A retailer's guide to driving modern customer experiences

Antoine Rizk, vice president of go-to-market programs at Axway, provides insight on how the customer journey is transforming into a cross-platform experience…

The overlooked weapons in your retail marketing arsenal

Karey Crump, senior director, product marketing at Blackhawk Network, discusses why marketers should use branded gift cards and egifts to attract new…

Coast taps Aptos to enhance website

September 5, 2017

Apparel retailer Coast's new website, developed by Aptos, boasts new modern features, including large retina display product images and an enhanced digital…

Making retail work for every generation - not just millennials

Bob Feher, an expert in analyst relations and market intelligence at NCR Corp., provides insight on why retailers which are striving to keep up with millennial…

Best Buy shares take a dive despite robust sales

September 4, 2017

While Best Buy enjoyed a 5.4 percent same-store quarterly sales boost and a revenue spike of 4.8 percent in the most recent quarter, its shares dropped 1…

Why subscriptions are literally sucking the life out of stores

by Chris Petersen — Owner, IMS

Chris Petersen offers insight on why the tremendous potential growth for subscription-based purchases is literally sucking the life and traffic out of bricks…

5 ways to provide the support your subscribers want

Georg Richter, founder and CEO of OceanX, explains why direct-to-consumer subscription businesses must focus efforts and investments on improving customer…

Houston mattress retailer opens stores to Harvey hurricane victims

August 30, 2017

A Houston retailer that sells mattresses is opening its stores to displaced hurricane victims to provide a safe, dry place to sleep.

Avoid these 5 mistakes in building a customer loyalty program

Arnab Mitra, marketing manager at SailPlay, explains why the value of a customer loyalty program is not just about acquiring and retaining customers. It's also…

Merchants seek ways to make their mobile apps indispensable

by Will Hernandez — Editor, NetWorld Media Group

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Leverage these retail IoT options to drive growth

Sara Sugar, a contributor to ShopKeep, explains why Internet of Things technology is something every retailer should be considering. While solutions vary…

Merchants should highlight mobile self-service usefulness to consumers

by Will Hernandez — Editor, NetWorld Media Group

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Breaking down silos: 3 strategies for winning the digital customer experience race

Ed Burek, director of solutions marketing, SiteSpect, explains that while retailers are not blind or lost and know what customers want many can’t find the…

Walmart, Google team up on a collaborative shopping vision

August 23, 2017

In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new…

Limited Too takes a pop-up strategy to keep brand in front of shoppers

August 23, 2017

The once popular teen retailer Limited Too is now debuting a pop-up strategy to stay in front of consumers as back-to-school shopping hits.

What merchants should consider when deploying new technology

by Will Hernandez — Editor, NetWorld Media Group

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must…

Tacos on the go: Chipotle to add mobile ordering to new app

August 22, 2017

Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release.

Low price, good value are driving deeper customer loyalty

August 21, 2017

Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent…

Why it's time for retailers to serve customers some 'vacation cereal'

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell discusses how, in an era where waste reduction and expense control are bread and butter, retailers can cost justify encounters that are, by…