The next era of retail disruption: Experience

by Emily Carroll — Marketing Manager, Prendi Pty Ltd

Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as…

Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

The Irish are here, the Irish are here and why US retail should be worried

September 23, 2015

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…

Retailers not too knowledgeable about top shoppers reveals new survey

September 21, 2015

Insightful and useful information on loyal consumers is lacking, reports new study.

Kohl’s looking to hire on nearly 70K for holiday shopping rush

September 21, 2015

Seasonal workers will take roles in stores, fulfillment centers and credit operations.

Walmart hiring 60K employees for holiday season workforce

September 21, 2015

The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.

Amazon expands delivery service in southern California

September 21, 2015

The etailer is also boosting delivery service for items purchased at local Los Angeles stores.

Securing the retail experience: Tips to avoid the disastrous data breach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Target, Cub Foods latest to get into home food delivery service

September 18, 2015

The race to be the best at food delivery is getting more competitive than ever.

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

Kroger ramps up data analytics to spur customer, consumer engagement

September 16, 2015

Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.

UPS hiring on 90K for upcoming holiday delivery season

September 15, 2015

If there is one thing the delivery service doesn't want to happen this holiday season it's the scenario of not having enough workers to handle expected…

Walmart gets its own special retail experience center

September 14, 2015

The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…

Study: Despite enthusiasm to be consumer-focused retailers aren't making big strides

While retailers realize value of customer-centric operations, failure to succeed is still high.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

BP aims to spur loyalty by letting customers share savings

September 7, 2015

“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.

U-Vend, Ingram Micro team up on self-serve retail platform

September 3, 2015

Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.